Martin Appliance and More

I experienced amazing customer service at Martin’s Appliances. Mike treated me like royalty. He also educated me on my desired washer machine and the pitfalls that consumers often encounter when purchasing appliances. It was the polar opposite of the experience that I had at a nearby competitor with the name starting with “S.” I highly recommend Martin’s for all of your appliance needs, and if you want to be treated with respect.

My wife & I had an excellent experience working with Michael, the Sales Manager at Martin Appliance. He took the time to answer all of our questions, explained the differences between the appliances we were considering, and helped us put together the perfect appliance package for our home without any pressure. His knowledge, professionalism, and outstanding customer service made the entire process easy and enjoyable. Because of the great experience we had, I’ve already recommended Martin Appliance to our Nocatee neighborhood Facebook group. Most of our homes are around the same age, and a lot of us are starting to replace appliances, so it’s nice to have a local business we can confidently recommend. If you’re looking for honest advice, competitive pricing, and someone who truly cares about helping you find the right products, ask for Michael at Martin Appliance. You won’t be disappointed!

I called 2 times to find out if a particular Speed Queen was in stock and the only answer I can get is " it might be in the order, we don't know". Seriously, you don't know what you ordered or when it comes in? Then my husband called and wanted to know whether it was in inventory and cost and the person who answered the phone said they were busy and someone would call back. They must be so busy they don't care if they lose business because no one called back. I've never had so much trouble trying to buy a washing machine. I wanted to buy from a local dealer but evidently we can't. As a business owner myself, I could never fathom treating potential customers like this. One 1400 washing machine was going to lead to multiple washing machines but evidently, it isn't worth their time. We purchased elsewhere and I would recommend you do the same.

Update. My mom purchased by phone and has been very happy with support from Sandra. All of her questions were answered and she is excited to get her first speed queen. Thank you Martin Appliances. Took my mom. She really wanted a speed queen. Felt like we were a bother with questions. She was hoping to purchase but needed more support. We will continue to look.

From the moment I walked in, Sandra was rude and dismissive. She immediately passed me off to Michael, who clearly lacked knowledge about the products and only tried to push the most expensive options. When I asked about more affordable units I found myself, I was told they weren’t available for a week until I insisted, and suddenly they were available? Communication was extremely poor. I was told multiple times that I would receive follow-up calls, but no one ever reached out. Every update had to come from me calling them, and each time I reminded Michael, he acted completely clueless and even told me I would get delivery yesterday yet when WE reached out again on our own to figure out where our washer and dryer was they said that they won’t be able to deliver until another 3 more hours from then. The day prior me and Michael had a conversation about how it was vital we would get our delivery in the morning in which he agreed to so when my partner asked for a different day Sandra was trying to tell us we could just wait.….? I grabbed the phone and told her no and explained to her how we told them ahead of time the timing and she finally said she could squeeze us in to get delivery at 9 am the following day. When I called about a delivery and measurement issue, Sandra was unhelpful, blamed us, and failed to clearly explain the restocking fee until I brought it up myself. To make matters worse, she hung up on me mid-sentence. The only positive part of this experience was the delivery team Jermaine & Angel. They were kind, professional, and even stayed to help my partner with his questions about remeasuring to see if a stackable unit could work. Ironically, that option would have likely made the company more money due to restocking and redelivery fees. Overall, this felt dishonest, unprofessional, and completely customer-unfocused. It seems like the priority here is commission, not actually helping people. I hope management takes this seriously.