Nice showroom, but once the sale is done, that’s where the service ends.
I originally bought a dishwasher mainly for its drying feature. After installation, it didn’t dry at all. The person I spoke to on the phone was helpful, but when I went back to the store, the salesperson told me my only option was to order a different brand dishwasher that actually dries. It felt like my concern wasn’t being taken seriously. Once I showed photos, his tone changed and he agreed to replace it. That should have been the first response.
When the replacement was installed, it was done incorrectly. It took a long time to get someone back out, and even after I requested different installers, the same crew returned and couldn’t fix it. They said they would order a part and send a supervisor, but weeks went by with no communication.
After multiple calls over nearly two months, they finally decided to send a warranty technician out instead. He fixed the installation issue immediately and found that the heating element was defective and melting the plastic hardware inside the dishwasher. He also fixed the door, which hadn’t been closing properly since day one.
In the end, it was resolved—but it took from December to the end of April. Way too long for something that should have been handled much sooner.
They have a great selection, but I wouldn’t return or recommend them if you want customer service that stands behind what they sell. Essentially I bought an expensive defective dishwasher that was installed wrong and immediately needed service becahse the parts were bad.... image if you bought a brand new car and had same issues smh.. STAY AWAY!!!! Who has time for that....
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Nice showroom, but once the sale is done, that’s where the service ends.
I originally bought a dishwasher mainly for its drying feature. After installation, it didn’t dry at all. The person I spoke to on the phone was helpful, but when I went back to the store, the salesperson told me my only option was to order a different brand dishwasher that actually dries. It felt like my concern wasn’t being taken seriously. Once I showed photos, his tone changed and he agreed to replace it. That should have been the first response.
When the replacement was installed, it was done incorrectly. It took a long time to get someone back out, and even after I requested different installers, the same crew returned and couldn’t fix it. They said they would order a part and send a supervisor, but weeks went by with no communication.
After multiple calls over nearly two months, they finally decided to send a warranty technician out instead. He fixed the installation issue immediately and found that the heating element was defective and melting the plastic hardware inside the dishwasher. He also fixed the door, which hadn’t been closing properly since day one.
In the end, it was resolved—but it took from December to the end of April. Way too long for something that should have been handled much sooner.
They have a great selection, but I wouldn’t return or recommend them if you want customer service that stands behind what they sell. Essentially I bought an expensive defective dishwasher that was installed wrong and immediately needed service becahse the parts were bad.... image if you bought a brand new car and had same issues smh.. STAY AWAY!!!! Who has time for that....
