BigCentric Appliance

BigCentric provided us with an excellent kitchen appliance package deal for our vacation home back in 2023, and we couldn’t have been happier with the experience. Fast forward a few years to now, and they recently went above and beyond to help us resolve a service issue. What really stood out was their commitment to taking care of us long after the original sale. Most appliance retailers are focused on the transaction and move on once the sale is complete. BigCentric is different. They genuinely stand behind what they sell and went out of their way to make sure we were taken care of. That level of customer service is hard to find these days. BigCentric has earned our business for life, and I wouldn’t hesitate to recommend them to anyone looking for appliances and exceptional service!

Stephen, Jae and team, **Exceptional Service, Great Prices & Why I Keep Coming Back!!** I’ve been buying from and referring people to this appliance store for years, and there’s a reason I keep coming back. Their prices are consistently incredible—typically 10–15%(or more) less than the big-box stores—but what really sets them apart is their professionalism and customer service. I purchased my refrigerator from them about eight years ago, and after a good long run, it finally decided it was done. 😩 So, naturally, I went right back to them for the replacement. I placed my order, they called me almost immediately to schedule delivery, and my new refrigerator will be delivered **within THREE DAYS** That is practically unheard of these days. Most big box stores would have you waiting 7–10 days—or longer—while you’re trying to survive without a refrigerator. And the icing on the cake? They’re hauling away my old refrigerator at no charge. Great pricing is one thing, but when you combine it with exceptional service, responsiveness, professionalism, and fast delivery, you earn loyal customers. Huge kudos to this team!👏👏👏 This is exactly why I continue to buy from them and confidently refer others. Outstanding service from beginning to end! ⭐⭐⭐⭐⭐

I went there to look for new kitchen appliances, and the experience was disappointing from start to finish. The staff was rude, and I was told I needed an appointment. I had called ahead to ask whether the models I wanted to see were in stock and was told they were, but when I arrived, they weren’t. Instead, I was told to go see them at National Appliance Warehouse and then come back because they would price match. That struck me as very unprofessional. It seemed like they were using other companies as their showroom because they didn’t actually have what they advertised on display. I also noticed several older models being presented as if they were new. I could be mistaken, but that was the impression I got. One thing that really stood out to me was that it appeared one of the refrigerators on the showroom floor was being used to store an employee’s lunch. Maybe that particular refrigerator wasn’t actually for sale, but it wasn’t marked as such, so it gave the impression that the display appliances were being used by employees. I could be wrong, but that was honestly how it looked to me. The delivery times were also much longer than expected. When it came time to place an order, I found out the appliance would actually be shipped from another company rather than directly from them. That made the entire process feel like they were brokering the sale instead of selling inventory they actually had. Several of the appliances also had small nicks, dents, and marks, yet they were not labeled as scratch-and-dent items. In the end, they didn’t earn my business. Buyers should do their homework before purchasing and make sure the products they’re expecting to see are actually available before making the trip.

The experience was exceptional from the start to the finish. I found the store to be inviting and the staff very friendly and helpful. I was provided with all the information needed to make my purchase decision. The price was $900+ less than the competition and the product was immediately available. The delivery was setup with a long term partnering company, Greenhow Trucking and they delivered on time and setup very professionally. Big Centric Appliance provided information for the rebate program and when an additional rebate became available from the manufacture weeks later I was informed via email and a phone call. From start to finish an excellent experience. Thank you Bobby and Robert!