We had a wonderful experience with Best Service Co with 2 technicians on 3 separate visits: Alan and Thomas. It was all so smooth, from the notifications to the repair work!
It's hard to find trustworthy individuals in the home repairs industry; Best Service Company has definitely earned our future business.
Alan visited us first, arriving at the time stated. He triaged the issue, ordered the needed parts, and readily discussed his initial diagnosis in detail when asked. Alan then determined that we needed further assistance from Thomas (a Sealed System Technician), and handed the case off seamlessly to him.
Thomas visited us a few days later, again arriving on time and notifying us beforehand. Like Alan, Thomas explained the needed repairs and diagnostic detail in a candid and thoughtful manner. I have a background in engineering and diagnostics, and thus I highly appreciated the time he took to go over the details; now I fully understand what was going on with the system. He returned for a final time to install the parts that had been on order. He and Alan were also very conscientious about their work during each visit, cleaning up after themselves. All the repairs performed are working perfectly, and we appreciate that Thomas called a few days later to check up on how things were going. We would have either Alan or Thomas back to service our appliances anytime (but hopefully we won't have to).
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We had a wonderful experience with Best Service Co with 2 technicians on 3 separate visits: Alan and Thomas. It was all so smooth, from the notifications to the repair work!
It's hard to find trustworthy individuals in the home repairs industry; Best Service Company has definitely earned our future business.
Alan visited us first, arriving at the time stated. He triaged the issue, ordered the needed parts, and readily discussed his initial diagnosis in detail when asked. Alan then determined that we needed further assistance from Thomas (a Sealed System Technician), and handed the case off seamlessly to him.
Thomas visited us a few days later, again arriving on time and notifying us beforehand. Like Alan, Thomas explained the needed repairs and diagnostic detail in a candid and thoughtful manner. I have a background in engineering and diagnostics, and thus I highly appreciated the time he took to go over the details; now I fully understand what was going on with the system. He returned for a final time to install the parts that had been on order. He and Alan were also very conscientious about their work during each visit, cleaning up after themselves. All the repairs performed are working perfectly, and we appreciate that Thomas called a few days later to check up on how things were going. We would have either Alan or Thomas back to service our appliances anytime (but hopefully we won't have to).