WDC Kitchen & Bath

RESPONSE TO OWNER: It took WDC three full days to formulate this public response, yet it remains pure corporate damage control. Privately, your Customer Care agent explicitly texted me: 'we're closing our thread and won't be responding anymore.' Your salesperson abandoned the claim entirely, falsely blaming my cleaning cloth. Only after a public 1-star review sat on your profile for days did you claim to be 'committed to support.'Let's be entirely clear: the authorized field technician's report explicitly logs that structural 'ribbing is forming' while the unit is actively IN warranty, and verified the exterior stainless steel is 100% glass-smooth to the touch. This is an internal manufacturing core collapse, not a cosmetic blemish.Since you are now publicly offering to 'facilitate communication with a representative from Frigidaire,' I accept your offer. Do not pass the buck back to an automated phone line. Have your Showroom Manager or a Regional Director call me directly tomorrow morning with your store's assigned Frigidaire Regional Sales Representative on a three-way line to approve my replacement panels under the 1-year warranty. My contact info is on file under Ticket 1007767902. If you want this review updated, show real dealer accountability, not boilerplate public relations scripts UPDATE: Right after providing the definitive photographic proof, WDC Customer Care officially messaged me stating they are 'closing the thread and will no longer be responding.' Instead of helping a customer who spent thousands on a full suite, they are completely ghosting me and hiding behind a 7-day transit damage loophole for an internal factory collapse. Absolute worst customer service imaginable. Warning to premium appliance buyers: WDC Kitchen & Bath will completely abandon you if your appliances suffer factory defects. I purchased a full suite of luxury appliances from their showroom. Within 9 months, my Frigidaire Professional refrigerator developed massive subsurface robotic S-waves and dimples across the doors.The authorized field technician physically inspected the unit and verified the stainless steel skin remains 100% glass-smooth to the touch, formally documenting that structural 'ribbing is forming' from underneath the panel skin. This is an internal manufacturing material failure.Yet, WDC Customer Care just sent me an email hiding behind a ridiculous corporate loophole, claiming this internal structural collapse is 'cosmetic' and only covered for 7 days after delivery. They expect me to live with a warped, structurally defective multi-thousand-dollar appliance suite. Do not buy from WDC—once they take your money, they will not protect you from manufacturer corporate runarounds

Bought a washer dryer. Told the sales rep I would probably install them myself. He said no worry we will charge you now and if you end up installing it yourself we will give you a credit. I ended up installing the unit myself. After being told I would get my credit for 30 days and not receiving it. The sales rep finally called me and told me I wouldn't get the credit because the delivery guys unboxed the units. Really? $250 to unbox the units after I had paid for delivery already. I was a regular customer for 10 years who spent tens of thousands of dollars. Not anymore.

Bought a refrigerator from WDC because they had a floor model that I could actually look at before purchasing. That was where the good experience ended. The installers that brought the fridge didn't speak English, which normally wouldn't bother me. In this case, it was a real problem. Apparently, my icemaker water supply did not have the right type of connector so they could not complete the install. I asked why no one had told me what type of connection I needed and they just shrugged. No verbal communication. After I ran to the hardware store for a part, I learned how to be a plumber and finished the install myself. That was when I discovered that the refrigerator doors were out of alignment, as were the door handles. The fridge also needed to be leveled. I addressed all of the issues myself, after another trip to the hardware store to buy the right tools to align the doors. While I was rooting around on the floor trying to fix the misaligned doors, my wife called Julian at WDC and was informed that I had signed for the delivery and therefore it was basically my problem. Shame on me for not reading the fine print in my rush to go buy the part I didn't know I needed. I have had much better experiences buying appliances from Best Buy, sight unseen. Needless to say, I won't be going back to WDC.