Ikes Appliance and Associates

Do not use them!! They were booked through my home warranty company. They told us that they had to order a couple of parts. 3 weeks went by and nothing so I called the home warranty company who had to call them multiple times before they reached them and they finally told them that they order the parts and they got lost so they had to order again. Another couple weeks went by and so I called them and they said they have the parts and didn't have time to book with us an appointment to fix the dishwasher so I then booked it. Fast forward to today, my appointment was from 7-9 mind you I put everything else on hold. 9:45 I call them asking where they are at and they said they have to call the technician to see where he is at and he gets back on the phone to say that the technician broke down. I asked why wasn't I notified or they were notified? Understandably I am upset and he tells me if I am upset he can cancel the appointment and I can ask the home warranty company to start over or I can wait around or him to find someone to come out today. Terrible mismanagement of a service company and rude! I reported them to the home warranty company

After coming back from vacation with the family, first load of laundry and the washer broke. Got a new one. Then to top it off, first washed load put into the dryer and the dryer doesn’t dry! “When it rains it pours”. Called Ike’s appliances and left a message. SAME DAY! They got back to us and were able to be out. Luckily they had the part available and ready to install. Like a super hero they were able to come out and get my family back on track with the rhythm of our life. 11/10 am using them again for any of my appliance needs. Super clean! Super friendly! Very educational!

I will not be recommending this company to anyone I know. As well as asking our home insurance company to remove them from their vendor list. Our 89yo grandmother’s A/C unit broke 3 weeks ago, smack dab in the middle of the Central Valley heat wave. We were able to get repairs authorized within 24hrs, but we are STILL waiting on Ike’s to do the job. We have had to relocate our grandmother to our home because the extreme temperatures inside her house that have resulted in unlivable conditions for anyone at any age. This job was marked “high priority” by our insurance company but STILL the job has not been completed. I have had to make all the calls to the insurance company that Ike’s should be doing themselves. Unfortunately they are the only authorized vendor in our network for our insurance and can not seek an out of coverage vendor without paying 10’s of thousands of dollars out of pocket. We are stuck and having to wait on Ike’s to read emails, make calls and coordinate with their techs to pickup equipment at their leisure. This is unacceptable and our complaint is absolutely justified.

I called them to troubleshoot my GE refrigerator. The technician came out and was very friendly and on time. I explained to him that my ice maker and water dispenser was not working and that I had just replaced the filter. He was there troubleshooting for about 30min or so then came to the conclusion that the computer board needed to be replaced and he would give me a quote once he got the price. A day later I was given a quote over $650, instead I purchased a Home Warranty and filed a claim, they sent out a GE technician and he concluded that there was a disconnected wire and the filter was put in incorrectly. Like the other review states these guys are not properly trained to work on newer appliances.