Appliance World

This company was referred to us when we requested service from our property management. This was our first encounter with this company and we were hoping for a positive experience due to the good reviews listed here. We live in a home where we do not wear shoes in the house and Sean clearly stated that his tech must keep his shoes on for liability purposes which we clearly understood. Upon the arrival of the technician, we were greeted by someone who did not show any common courtesy, was very rude from the get-go, and just had an overall bad attitude when speaking with us. We did not receive our service from AW due to their technician's lack of courtesy and respect given to our family members at home. I called back AW and spoke with Sean (sp?) after this ordeal about getting a different technician to come back but was told that that guy was his ONLY technician in his company, which didn't make much sense to me -- don't companies have at least multiple or a second technician in case their main technician was out sick or needed a day off?? I was told that this service was only available TODAY at this moment because his one and only, sole technician is to leave the country soon -- okay, can this appointment be moved to next month? No, Sean says. In the beginning, this Sean person seemed like a nice guy. Not sure about the quality of handling positive communication and his ability to compromise which clearly trickled down to his worker. Also, who only has ONE technician to service all his customers? This in itself is a huge liability issue to the technician's physical and mental well-being. No wonder the technician had a bad attitude because he probably can never get a day off!

Sean was excellent. I called them to check stock on a speed queen washer as it seemed the rest of the city was sold out. They had it in stock and ready to deliver the next morning! They took care of me remotely (during COVID) and kept me up to date via text and email to help me surprise my parents! Amazing customer service and glad I found Appliance World!

I recently purchased a used dryer from here. The service at the store was good. There was no BS and Sean was straightforward with the information I was requesting. The dryer arrived on time as scheduled, my old dryer was removed and replaced with the new one in less than 15 minutes with no issues. After my experience with Appliance World, I'd definitely recommend them.