Ferguson Home

I wish I could give a great rating but I cannot. When I arrived I was the only person walking around there showroom. I desperately needed help due to my bathroom faucet issue. I was there 30 minutes. NOBODY even acknowledged me. There was a couple who came in 15 minutes after I arrived and the sales associate could not wait to help them. Sadly I left, I WILL NOT GO BACK. If Ferguson thinks a lone woman is NOT worth helping then they DO NOT need my business. Too bad, I will take my business somewhere else.

My wife and I have visited the Ferguson Bath, Kitchen & Lighting Gallery in Fresno on three separate occasions while planning a full kitchen remodel for our home. We were prepared to spend over $20,000 on a new high-end refrigerator, among other items—but after our experience, we’ll be taking our business elsewhere. Each time we visited, we were completely ignored. Not once did an employee acknowledge us, say hello, or offer assistance. The staff remained seated behind their desks, focused on their computers, and never even looked up to engage. For a showroom that features premium products and caters to homeowners making significant investments, the complete lack of basic customer service is both surprising and unacceptable. At this price point, I would expect a much higher standard of professionalism and hospitality. Unfortunately, Ferguson Fresno fell far short. If you're looking for helpful guidance or even just to be treated like a valued customer, I’d suggest looking elsewhere.

About 5 months ago we started looking for cabinets for our kitchen remodel. We came to ferguson after going to several other cabinet sellers. We decided on ferguson because they had what we needed and the price (a bit high but not enough to deter us ) fit in our budget. Our cabinets have been installed and look great. The people at Ferguson were helpful and always professional. We dealt with Doris mainly and she was professional but...we had issues. She came to our home and brought a contractor (Jeramy) and after we agreed to work together we ordered the cabinets. Doris told us we would deal with the contractor separately so we did. The cabinets arrived on a Friday so I called Jeramy about my install and he said he won't be installing because something happened between him and Doris ( we never found out what). Doris called me and said she has someone else. Except he ONLY does cabinets. Hes not a contractor. He was great and installed them over a period of 2 weeks! He came on a Monday to install everything but then we waited another week for the pulls and plugs and trims to be installed because he had other jobs. We had to find a granite installer and a sink installer and electrician. It was awful and took 3 months. I would recommend ferguson but not the cabinet people. Maybe not the way it's usually done but I didnt feel good about the way we were treated. Cabinets look great though.