Bauman's Appliance & Air Cond

Just had a warranty call for our Thermador. Got a call back within an hour of talking to Thermador, less than 24 hours later we had two technicians on site who gave us a 15 minutes heads up before they arrived, repaired our range in about an hour. Don't know why their rating is so low, but they got the job done and communicated faster and more reliably than the other two authorized repair companies.

Randy and his assistant came to fix my Speed Queen Front load washer that was throwing an error code, ordered the part and that took awhile (about 2 months) but thats no fault of their own, Speed Queen was to blame for that delay. Overall I am very satisfied with their work and our washer is back up and running. Thank you Randy from Bauman’s Appliance!

Unfortunately, I cannot recommend this company. Prior to Thanksgiving of 2020, we placed a service request for our stove through our home warranty. The repair technician came out, diagnosed the problem, and said we would have to pay $900 in parts up front and then be reimbursed by the home warranty at a later date. We paid for the parts and were told that due to Covid it may take some time for the parts to come in. We were understanding and waited patiently for several months. This company has yet to contact us to notify us that the parts have arrived. Our stove is still not functioning properly. My husband has called for months and hasn't received any contact. I called today and left a message indicating that if I don't receive a return phone call within the next 24 hours and my money back then I will be contacting the Better Business Bureau to file a complaint. Save yourself the headache and find another repair company!

Bouman's Appliance came out on 4-2018 to work on my Bosh dishwasher. This was a classic case of power supply failure re-call. The tech Randy stated. The office staff will not answer the phone when you call them. Bosh customer service could not get a hold of them, even using their privet number. They could careless how long it takes. They could care less if they have to come back two or three or four times. They have more business then they need! that's how they act when after two months of failing to fix it. They finally loaded it in the truck and took it back to the shop. I am quite sure the office staff is related.... How else could a person keep their job, while failing at customer relations .hanging up on customers, not following up with clients. Bosh told me they have access to personal tech team at bosh but failed to call them. Dave the other tech was not informed by Randy the first tech... What the problem was! The tech Dave came after two months later on a Saturday, when Bosh tech support is not in. So the only option for me was to let him take it back to the shop. I am not sure why they don't care !!!! I have read a lot of remarks from other reviewers. I hope nobody else has to deal with this type of service. They are in need of management. They could be good. If only they got organized !