Claudia Gomez
My front loader washer stopped draining all of a sudden late last night. I got Genesis Appliance contact info from my sister n law early this morning. I called them around 7:00 a.m. and left a message. They returned my call just before 8:00 a.m., got the info needed , and set up an appointment for a technician to come over. The woman i spoke with was very professional and helpful. She heard my concerns and understood my urgency of getting it looked at earlier rather than later. She communicated with the technicians that were out servicing other appliances to see if there would be any way to expedite their visit to my home. She also made sure to communicate with me about any updates. The technician was able to finish a prior service job and come by earlier to my home much earlier than the appointment I was given. The woman I spoke with called me to let me know the the technician would be able to arrive within 15 minutes. The technician "Reynaldo" was very professional and very knowledgeable. He wss able to diagnose the problem right away and gave me the quote for the service. I thought I was going to have to set up another appointment and wait for the part needed to complete the job, but he had the exact part needed in the work truck. I of course accepted to pay for the service. I think it was a very reasonable price and amazingly fast service. The technician, Reynaldo, explained and showed me the part that was broken, replaced what was needed, and started a short cycle to test the washer. It worked wonderfully! He cleaned up the work area and was done by 10:45 a.m. Professional and FAST service from both the woman I spoke to on the phone and the technician!
I almost never write reviews, but I really need to recommend this company to anyone who needs their Washer, Dryer, or Refrigerator serviced.
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My front loader washer stopped draining all of a sudden late last night. I got Genesis Appliance contact info from my sister n law early this morning. I called them around 7:00 a.m. and left a message. They returned my call just before 8:00 a.m., got the info needed , and set up an appointment for a technician to come over. The woman i spoke with was very professional and helpful. She heard my concerns and understood my urgency of getting it looked at earlier rather than later. She communicated with the technicians that were out servicing other appliances to see if there would be any way to expedite their visit to my home. She also made sure to communicate with me about any updates. The technician was able to finish a prior service job and come by earlier to my home much earlier than the appointment I was given. The woman I spoke with called me to let me know the the technician would be able to arrive within 15 minutes. The technician "Reynaldo" was very professional and very knowledgeable. He wss able to diagnose the problem right away and gave me the quote for the service. I thought I was going to have to set up another appointment and wait for the part needed to complete the job, but he had the exact part needed in the work truck. I of course accepted to pay for the service. I think it was a very reasonable price and amazingly fast service. The technician, Reynaldo, explained and showed me the part that was broken, replaced what was needed, and started a short cycle to test the washer. It worked wonderfully! He cleaned up the work area and was done by 10:45 a.m. Professional and FAST service from both the woman I spoke to on the phone and the technician! I almost never write reviews, but I really need to recommend this company to anyone who needs their Washer, Dryer, or Refrigerator serviced.
