Aplus Appliance

Reading all these reviews before my purchases has made me scared away from this place..Hanna and Abby do not sound like professional owners or reception and neither does the man I guess name Matthew. customer complaints and platform reviews, multiple buyers report that A+ Appliance sells broken units, refuses refunds, traps you in a cycle of trading for equally defective machines, and responds with aggression or threats when confronted. [1] Since trying to reason with them directly may be unsafe or useless, you need to completely bypass them and use external leverage. 💳 Fast Protection: The Credit/Debit Card Chargeback If you swiped a card to buy this refrigerator, do not wait for the store to help you. Call Your Bank Immediately: Use the phone number on the back of your card.State the Reason: Tell them you want to file a dispute for "Services or Goods Not Received / Defective Merchandise."Provide the Timeline: Explain that the machine broke within 24 hours and the merchant is actively refusing to remedy the situation or provide a functioning replacement.The Outcome: Your bank will typically issue a provisional credit to your account while they freeze the merchant's funds and force the merchant to answer to the bank's corporate legal team instead of bullying you. Keep in mind you do have a legal right to sue. Contacting the BBB REALLY DOESN'T DO MUCH BECAUSE THEY GET IN CONTACT WITH THE OWNER TO SEE WHAT HAPPENED. AND THE OWNER TELLS HIS SIDE OF THE STORY, AND THEN YOU TELL YOUR SIDE OF THE STORY. AND THEN YOU DON'T HEAR FROM THE B B B ANYMORE They just document the incident. If they get more, then five reports to the BBB then they can be shut down or investigated but it has to be within that year. ⚖️ Local Legal Options in Dothan, Alabama Because they are a business selling defective goods and using intimidation, you have official state channels to penalize them: Alabama Small Claims Court If you buy a used refrigerator from a business and it stops working 30 dsys later or sooner, your legal rights depend entirely on whether the paperwork says "As-Is." If the receipt or store signs explicitly state "As-Is," the buyer legally assumes all risk, and the store is not obligated to give you a refund unless they committed outright fraud by actively hiding a known defect. However, if there is no "As-Is" language on your paperwork, the law automatically applies an Implied Warranty of Merchantability, meaning the merchant is legally required to sell a working product and must fix, replace, or refund the dead appliance. [1, 2, 3, 4] Implied Warranty of Merchantability: Under state laws across the U.S., any merchant selling a new appliance automatically promises that the item works for its intended purpose. If a brand-new refrigerator fails to keep food cold right out of the box, the business is legally obligated to fix, replace, or refund it, even without a separate signed contract. [1, 2, 3]

Went in looking for an electric stainless steel range and they had the BEST prices and selection in the whole town! Also the best service, we forgot to get the racks for the range and realized it when we got home it was not a problem to go back and for them to provide me with new racks. Everything was hassle free, straightforward and clear. Will definitely recommend and will be coming back for any of my appliance needs.

Awesome customer service some of the most knowledgeable people in the business. i didn't realize how big of a place it was going to be. They definitely have the largest selection of used appliances anywhere around the guy that works the front ashton i believe was his name is just amazing and answered all my questions and helped me find a really nice hotpoint set paid 550 for the set we have had it now for a month no problems at all with them we are gonna go back and get a fridge soon cause they have some nice stuff and the best deals by far

Very rude people. I was trying to sell and washer a dryer on the fb market place. For 125, i had someone fix the dryer. They work. 125 is very fair. He could take the new parts we put in and resell them if he knew what he was doing. Clearly not. Not only did they appear to be rushed to get them at 8:30 at night, i was thinking a family who needed a washer and dryer to get them by. No it was a dude who isnt nice to people and a rude wife that wants to treat me poorly. Bad business. Avoid entirely. They dont know how to treat people with basic human decency. And for that, id rather give it for free to someone else. I even gave them a deep freezer for free just in spite of your terrible business.