Appliance Factory

The two gentlemen that came and installed out appliances were very fast, efficient, and very respectful. These two men had excellent customer service and made sure to show me all appliances were level and working. They deserve a big kudos for not only me as a customer but from the company. They are a very great asset to the company. Thank you again!

Avoid like the plague. The whole experience was a nightmare. The salesman couldn't even print us a receipt because "their computers run slow". Then delivery day comes. We paid for brand new in box washer and dryer. The dryer was smashed on the side, and the washer was out of box and filthy plus missing a part. Now we get to wait and see if we will get the refund we request, or if they will try to pull something new.

Purchased appliances for a new home build. Like most builders, the appliances are stored until opened and installed when the new build is ready for appliances. The refrigerator was opened and there were dents in the doors. Additionally, there are scratches on the handles. The shelves were not wrapped inside, nor were they secure. The refrigerator was either used or a returned item. Contacted customer service and they refused to replace the refrigerator, stating it was past the return date. Called the presidents hotline and absolutely no one has cared to call me about my concern. The company is highly unethical and I recommend no one purchase an item from them because they have no honor or ethics as a company. Customer care is meaningless. Thankfully, there is a campaign in my area where the builders have decided to share stories and not purchase appliances from Appliance Factory due to the unethical nature of their practices. If builders in an entire town have decided to purchase from Home Depot or Lowe’s because they understand the need to return items they purchase in large numbers, then it tells you all you need to know about why you should go elsewhere to purchase you appliances.

Mahalo to Jordan for taking care of my father-in-law when he needed a refrigerator. The scratch and dent section had an amazing selection to choose from. Jordan was very helpful, knowledgeable, and very friendly. I would highly suggest coming to visit here and talking to Jordan! She will hook you up with what you need! Military discounts available!