Cost Plus Appliance & Design

For us, we had the misfortune of several major appliances going out in about a year and a half. We bought a refrigerator, freezer and a dishwasher. The sales staff was good and the delivery guys are outstanding being cautious to bring things in and out, and getting everything set up. Our problems started recently when we developed issues with our stove and the dishwasher stopped working. Our stove was going out so we called Cost Plus to see what they had in gas stoves. They were to call us back, but never did so we ordered our gas stove from Menards, who did a fantastic job ordering and scheduling for us. Then our dishwasher went out after only three months. I called the Cost Plus service department on a Monday and the lady said they had an opening on Wednesday. A time was set and on Wednesday about a half hour after the appointed time I called to ask where the repair man was and was told our appointment was next Wednesday. Next Wednesday rolls around and the repair man arrives to tell us our motor is bad, but he isn’t surprised because they have had problems in the past with these models. There is a 21 day waiting period, but already knew they didn’t have parts, but he would check and get back to us the following day and suggested we call the company ourselves to maybe get it expedited since it was only 3 months old. Again we didn’t hear back from anyone. On Monday I called the service department to see why we didn’t hear from the repairman and to get a phone number for the company. The lady started going off saying no one told her she was supposed to call us and there was no need for us to call the company because it wasn’t going to do any good. I told her this was just what the repairman told us to do. She finally gave us the number but never did anyone apologize for the inconvenience and miscommunication that was caused. I decided to report all of this to the Cost Plus management. I called gave a quick summary of what had happened and was advised I would need to speak to the owner Nick, who was out of the office and would call the following day. After another day passed and the owner never called, I called again to ask to speak to him and was told they would text him to call right away since he was traveling to Cody. As of today, a week later, we still have not heard from Nick. We want to support local businesses, but how do you do that when they don’t seem to care? Menards gave us excellent customer service, followed up with us and did a fantastic job with the delivery. Cost Plus is fine unless you have problems and then it is as if they don’t want anything to do with you.