Ted Jones Appliance Svc

Our experience with this company was outstanding. Josh provided exceptional customer service. He kept in touch during the ordering/delivery process and went above and beyond to ensure our new wall oven was installed before his 2-week vacation so we wouldn't be without a working oven. Personable and professional, Josh made sure the work area was thoroughly cleaned and intact before leaving. It would be hard to find a company as professional these days.

When our dishwasher stopped working correctly, I knew I wanted a local service tech to take a look at it. Josh & Ted were able to get us initially scheduled within a day of calling them. From there, they solved multiple issues with our dishwasher rather quickly and told us we could call them back within 30 days if it still wasn't working right so they could look at it again. They were very professional, friendly, and explained each issue with our dishwasher as they found them (an electrical valve not working, a loose wire, and a fried control board). Our dishwash works like it's brand new now! The Jones will definitely be our go to for any future appliance repairs needed!

This was the most horrible and unprofessional experience I have ever experienced! Ted Jones came out to my house to repair my washer. When he came out he initially stated that nothing was wrong with my washer and that the loads were off balance but he wanted to replace the drum and the price of the drum was $40. This was on a tuesday! He didn’t come back out to my home until the following Tuesday! He replaced the drum but when my husband asked him if we could do a test cycle to make sure it was working he declined and stated that he was positive everything was fine! Later that evening we went to use the washer and it kept giving a error message saying that the lid wasn’t closed! The next day he called me to tell me that the $180 that he was trying to charge me to replace the drum didn’t come off my card (Thank goodness) I told him what was going on with the washer and he stated that he would come back out the next day to do repairs again! When he came out.. after looking at the washer he proceeded to tell me that now something else needed to be replaced on the washer and we needed to pay the remaining balance from the last visit and another $200 for something that wasn’t even broken before he replaced the drum. Once I told him that I wasnt paying another dime he stormed out of my house and slammed my door! Please save yourself the trouble and find another repair guy!