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Bray & Scarff

Bray & Scarff

11923 Lee Hwy

Photo by Bray & Scarff via Google

Bray & Scarff is an appliance store in the Fairfax area, VA. This listing is carried in the registry.

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Location & contact

11923 Lee Hwy
Fairfax, VA 22030

Customer reviews

Reviews from Google

Joseph Ungerleider

2/5 3 weeks ago

While the sales experience was positive, things went downhill quickly. Extended and unexplainable delivery delays, hidden costs, and questionable post-purchase contract and warranty issues. Still haven't recieved 4 of the 9 appliances i have purchased as of August 2026. Even though purchases were made back in May 2026.

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Cindi Mclean

5/5 3 months ago

Our sales person was very knowledgeable on dryers that you sell. Having someone who knows the product made making a choice easier for us. Transaction from start to finish took less than 30 minutes.

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Susan Freeman

5/5 5 months ago

When our refrigerator died suddenly last week, I did quite a bit of research on refrigerators online and decided on the replacement. Next, I had to decide where to purchase my choice. As I have so often in the past, I chose Bray and Scarff in Fairfax. Umesh Vyas assisted me over the phone and he was very efficient and helpful. I was able to do it all in one call. He followed up with information and reminders for the delivery. The delivery today was prompt, professional and efficient. Our delivery team, Jason and Ben, were very respectful of our home and took great care not to damage walls, floors, and cabinetry. The refrigerator was perfectly positioned and all packing materials were removed before they left. This sort of attention to detail by the sales staff and delivery teams is why I have purchased appliances over and over from Bray and Scarff.

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When our refrigerator died suddenly last week, I did quite a bit of research on refrigerators online and decided on the replacement. Next, I had to decide where to purchase my choice. As I have so often in the past, I chose Bray and Scarff in Fairfax. Umesh Vyas assisted me over the phone and he was very efficient and helpful. I was able to do it all in one call. He followed up with information and reminders for the delivery. The delivery today was prompt, professional and efficient. Our delivery team, Jason and Ben, were very respectful of our home and took great care not to damage walls, floors, and cabinetry. The refrigerator was perfectly positioned and all packing materials were removed before they left. This sort of attention to detail by the sales staff and delivery teams is why I have purchased appliances over and over from Bray and Scarff.

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Hunter Kelley Evans

5/5 6 months ago

Mike was great to work with. We had a dishwasher in mind but with it being out of stock and back ordered for a few weeks he showed us similar options at the same price point. He made the experience super easy. Also the install and removal of the dishwasher was a breeze too. Would recommend and will go back for other appliances.

Read full review

Mike was great to work with. We had a dishwasher in mind but with it being out of stock and back ordered for a few weeks he showed us similar options at the same price point. He made the experience super easy. Also the install and removal of the dishwasher was a breeze too. Would recommend and will go back for other appliances.

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Judith Goldich

5/5 10 months ago

This covers sales, delivery and installation of a GE profile range and a GE French door refrigerator. For sales: Rodney at this address did a super job. The units I replaced were 18 years old, so styles and features have changed quite a bit. He was extremely patient in explaining the features on the new units. There was some question in my mind whether new refrigerator would fit in the space; he assured me that the installation team would measure,check and show me before they began work. He also assured me that if it did not fit, they would return the unit and either help me find a unit that DID fit or refund my money. As it turned out, it fit, so I didn’t need to use that promise, but it made me feel far. more confident. I recommend him wholeheartedly. *****. 5 stars, all the way around. Installation: Ben K and Jason did the installation and delivery. They are Bray and Scarff employees, take pride in their work, and it shows. They were careful, courteous, neat, efficient and extremely pleasant to work with. Ben K did the measuring on the ‘fridge; they had to remove the doors on the old unit to remove it from the house, and then remove the doors on the new unit to get it into the house. There wasn’t a single ding or nick on the paint anywhere. Outstanding team. Again, ***** 5 stars!

Read full review

This covers sales, delivery and installation of a GE profile range and a GE French door refrigerator. For sales: Rodney at this address did a super job. The units I replaced were 18 years old, so styles and features have changed quite a bit. He was extremely patient in explaining the features on the new units. There was some question in my mind whether new refrigerator would fit in the space; he assured me that the installation team would measure,check and show me before they began work. He also assured me that if it did not fit, they would return the unit and either help me find a unit that DID fit or refund my money. As it turned out, it fit, so I didn’t need to use that promise, but it made me feel far. more confident. I recommend him wholeheartedly. *****. 5 stars, all the way around. Installation: Ben K and Jason did the installation and delivery. They are Bray and Scarff employees, take pride in their work, and it shows. They were careful, courteous, neat, efficient and extremely pleasant to work with. Ben K did the measuring on the ‘fridge; they had to remove the doors on the old unit to remove it from the house, and then remove the doors on the new unit to get it into the house. There wasn’t a single ding or nick on the paint anywhere. Outstanding team. Again, ***** 5 stars!

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