Rutland Appliances

I called for a new refrigerator and salesman said they had one in stock but couldn't deliver until the next week and I would get a text to tell me a 2 hour window for delivery time the day before. Text didn't arrive until the morning of the delivery. Refrigerator arrived and door was dented. Delivery driver was fantastic but company salesman told him I knew it was dented. I did not as refrigerator was sold as new! Owner, Robert, just called and wanted to know why I didn't want the dented refrigerator for full price and they would get a new door? Who buys news and waits for a repair? This company salesman and owner take zero responsibility for not checking refrigerators for damage before delivery and expect customers to accomodate damaged merchandise. Beware!

We paid for a new top-end fridge on 7/11, they gave an incredibly far-off delivery date of the 24th but we went with them because their competitor was going to do the 25th. I called on the 24th and they said it was delayed until 7/28. I called on the 28th asking for a call when the driver left, the sales rep told me it would be delayed for a SECOND time until 7/30th. I was incredibly annoyed as I was promised an actual delivery date of the 24th (attached is photo proof) and it got delayed twice, I was telling them that if they have to delay it a third time then cancel the order and refund me the $3,000 I paid them 2.5 weeks prior. Then his manager Robert got on the phone, said that things were "getting a little heated" and I told him we've been living out of pizza boxes for about a month and voiced frustration that we would have gone with his competitor had we known that they failed to meet the delivery date TWICE. He then said something to the effect of go with our competitor and gave me a full refund instead. Looks like they have great reviews, im sure it was just a logistics problem but doesn't change the fact I was made a promise that I made a business decision off of that was broken twice. Was a very bad experience for us, we called immediately to the competitor and was assured the delivery would be made without multiple delays and made the sale with them instead. **Receipt shows the Actual date of delivery shown in picture, the manager responding to me slanders me saying that it was known that multiple delays could happen. This is far from reality and what I was told when I purchased the fridge, hence the actual evidence shown in the photo receipt. Don't appreciate the slander, I said I didn't care about any excuses and that if they can't make the **THIRD** promised date to refund my order and cancel it, at that point the manager said he didn't want my business. Actually absurd how patient I was, I gave them three full chances to fulfill the order.

We has an LG dryer issue repaired. The technician, Kyle, explained in detail the problem, suggested the repair and also suggested an overall service/replacement of other components. As he disassembled the unit he gave space/time to thoroughly clean the unit. He was informative throughout the process and provided good feedback on further preventative maintenance

Rutland appliance is awesome- I called around 10:30 and they delivered the fridge by 1:00. Robert, was extremely helpful and knowledgeable- got my order done quickly-the delivery guys Kyle and Kolby called when on the way to let me know their arrival- were very good-got the new fridge in place and took the old one out quickly and were extremely polite. 5 stars all around!

My wife and I recently purchased a washer and dryer from Rutland Appliances, and our experience with them reminds us how important it is to shop at a local store. We made a mistake on our order, which wasn't discovered until the washer and dryer were delivered. I spoke with Jonathan, and he was so understanding, patient, and helpful. The washer and dryer were returned and the correct ones ordered. We can only imagine the problems this would have caused with a “box store”. Delivery is so easy, too. An approximate time is given, and one is able to see on the net where the truck is currently. The men making the delivery call when they're about 30 minutes away, too. Our delivery was actually made a bit earlier than estimated. Both of the men making the delivery were efficient, knowledgeable, careful, and caring. Our mudroom, where the washer and dryer were being installed, isn't very level, but great care was taken to be sure the machines were leveled and everything was up and working. Finally, Rutland Appliances' price for the machines, delivery, removal of the old machines, and installation were comparable to the “box stores”. I don't write a review very often, but the people at Rutland Appliances earned a review. If you're in Rutland Appliances area, which is fairly large, do yourself and favor and get your appliance from them. I can guarantee you'll be happy you did.