Bouchard-Pierce

I bought a new Speed Queen washer. The guys that installed it were awesome and they did a great job and they deserve 5 stars on their own. But the person who answers the phone in the service department and the service I have received is the 1 star. 9 months after I purchased the machine I started having issues with it. The tech partially fixed the issue best he could and said to call back if the problem continues. He left knowing it wasn't fixed. When I call the service line the lady just repeats the service provided then yells at me. I can't even setup an appointment because she hung up. Apparently because the machine is installed in a mobile home that is why its having issues according to the lady on the phone. They knew before I bought it that it was going in a trailer. And the machine worked great for the first 8 to 9 months. I had my sewer lines snaked thinking that was the problem but it's still having issues. So now I have a machine I can't use that is still under service warranty but I can't get it serviced because of the lady who answers the phone. Like others on here, I wanted to support a local company but I will be purchasing the next one from a box store. Again the delivery guys were awesome and the sales lady was easy to deal with. The service department is the problem and most notably the one that answers the phone. I will edit my review if the manager that is supposed to call me can get me scheduled service.

I wish we had bought our appliances from them. We bought them from the Superstore whose service is terrible. Once they’ve made their sale, they don’t seem to care if there’s a problem. They sent a “repairman” to our house to fix our $1600 oven and he didn’t seem to have a clue what to do about it. He told us it wasn’t worth fixing. After living with the erratic temperatures and trying to adjust for baking or roasting for two years, I finally called Bouchard Pierce. Their repairman identified the problem and it was promptly fixed at a very reasonable price.

I purchased a new GE Profile oven and a GE French Door Refrigerator through Bouchard Pierce in Essex Vermont. From purchase through Julia Cozza, to the delivery, was an exceptional experience. Julia handled my multitude of questions with concern and clarity. The delivery was spot on time, gave me a call 15 minutes out. I live in a very old house with narrow doorways and steep steps. Jack and Ray delivered these appliances, and after many measurements, developed a plan of action. I heard no complaints as to the difficulty, they had take off my doors to get them inside. They hauled these heavy appliances up my narrow back steps weaving around a railing where there was not 1/4 inch to spare. They took care and time with all aspects, from Jack showing me tips of how to use the induction range to Ray making sure I was careful about putting frozen food into the freezer before it was at the temperature required. I truly valued their help and most important to me, was their attitude of concern towards me, the homeowner and the respect it reflected towards Bouchard Pierce. I will never shop anywhere else, ever.

Peter Brigante has been really great to work with. I’ve worked with this company purchasing appliances for many years now. I recently purchased a new Cafe gas range, Bosch dishwasher, XO hood, and Bosch fridge from Peter. Just ordered new Washer and Dryer as well The Bosch fridge had a ding from the factory on the door so Peter ordered a new door no problem and got it swapped right out in a timely manner. I was impressed Highly recommended to give Peter a call👍🏼 I’ve been very pleased