Premier Installation

Triton, James and Dallin did an amazing job installing appliances in our Parade of Homes house in Kaysville. They were kind, respectful and knowledgeable and great to work with. They spent an entire day on site installing and were helpful and understanding of issues we had to fix along the way. I highly recommend using these guys for your next install.

I was extremely disappointed with my experience. About 15 minutes before my scheduled appointment, I received a call saying they were short-staffed and would need to push my installation back four more days. At that point, I had already been without a refrigerator for over a week and explained that I have a family and children and could not continue waiting. To their credit, they did come out that day. However, the installer told me I was the only job he had on that side of town and that it was inconvenient for him to make the trip. That comment left me feeling like my appointment was a burden rather than a valued customer service call. During the visit, I learned that a cleat system needed to be installed before the appliance could be completed. I had the cleat installed the very same day and immediately attempted to contact the company several times to reschedule. Unfortunately, I was unable to reach anyone before they closed for the weekend. When I called again on Monday the day they had originally wanted to reschedule my appointment to I was told the next available opening was Thursday. This would have put my installation a full week behind my original appointment date. Because I could not continue waiting, I contacted another company. They sent a certified Sub-Zero installer to my home within two hours. The difference in customer service was night and day. Not only was the response time significantly faster, but the communication was professional, courteous, and customer-focused throughout the entire process. Based on my experience, the delays, lack of communication, and overall customer service fell well below expectations.