Discount Vacuum & Appliance

This is a real appliance store not a clip joint like other box stores. They have excellent staff to assist. A service technician named Toby was helpful, friendly, competent, & very knowledgeable. He described what he was doing & how much the repairs were going to cost. The cost of repair was significantly cheaper than other stores that "sell" appliances. I let an Amama washer with a stainless-steel drum go because the box store was going to charge a ridiculous amount of money for repairs. Discount Appliances could have fixed it blindfolded. Lesson learned.

They would NOT let me get my washer out of layaway. The one that sits at the desk when you walk in, stated I couldn't get it because i didn't have my receipt I lost/misplaced. OK. I then asked him to let me have the $ I put down on it. He states very quickly that they don't give refunds!! So they just took my $!!!! I felt that I was the wrong color!

I wish I’d gone to Discount Vacuum and Appliance in Waco first! I originally bought a fridge from Home Depot, but their delivery guys wouldn’t take the doors off to fit it through the doorway — so I refused delivery and got a refund. After that, I went to Discount Vacuum and Appliance and talked with Darren. He was great to visit with and explained that he doesn’t sell or service some of the big national brands because they cause too many problems. Instead, he focuses on brands they know and trust — and they service what they sell, which really gave me confidence. I decided on a Maytag, and I’m so glad I did. Just a couple of hours later, my new fridge was delivered, the doors were removed and reattached perfectly, and my old 30-year-old Maytag was hauled away. The delivery team was friendly, efficient, and had a real “can-do” attitude. Outstanding service from start to finish — I’ll definitely be buying from them again!