Premier Appliance

Bit of a mixed bag with this one, honestly. My wife and I stopped up at Premier Appliance a week and a bit ago, to purchase a Speed Queen washing machine - largely based off of Premier's extremely good Google reviews. And indeed, the staff was very friendly and personable, buying was easy and no trouble at all! The showroom is immaculate, and their selection of appliances is extremely good. We were told that they were rather busy on the delivery (we purchased on a Saturday) and that they wouldn't be able to deliver until the coming Friday, or at absolute worst Monday. Ok, well, that's not terrible. Not stellar given that it's in stock already, but a week isn't too bad. Well... it's now Monday, hadn't heard a word from them since we purchased. So I called them up, and was just told that it might, if we're lucky, be THIS Friday now. So over two weeks, to deliver an item that they have in stock on the show floor, to our home that's only about a 35min drive from the store. Somewhat disappointed, honestly, given that we paid what I considered a rather high price for delivery, on a top-end, premium appliance. Overall a good experience buying, but the delivery side definitely leaves something to be desired. I feel particularly annoyed that they did not even bother to call us and tell us that they'd tacked another week onto our delivery window. It seems like this is very much an outlier as far as experience with them goes, given the other reviews I am seeing here - but just be aware.

We Purchased a speed queen washer recently. We were very impressed with the knowledge of the sales staff. They were able to answer all our questions and we felt no pressure or that we were being "upsold". The washer had to be ordered and they kept us updated about shipping, arrival and delivery. The delivery people were very nice, answered all our questions, and made sure everything was running properly before they left. We will definitely be doing business there again.