Aldridge Appliance & Custom

Ordered Cafe Series Appliances gas range, dishwasher, microwave and refrigerator. To say instillation was shoddy is an understatement . The range smelled like gas so called gas company and they came out. The tech told me the range was leaking. My Builder called and Mark(owner) sent out an installer to check. It was leaking from both ends. My house burned down 7/24, I can’t do it again. Dishwasher would not stay in. His response was that it was everyone's fault but his. He would not take our calls so I advised builder. They contacted Mark. Mark’s response was it’s not my problem. So today I got someone to come fix my dishwasher. I will never do business with Alderidge again. Mark ignores any issues and then won’t take your calls . The dishwasher fix was simple but took someone that wanted to help.

I'm doing a 5 star ahead of the repair work because of the nice response the woman had with me. I was frustrated because after waiting all day on a Maytag repair call, I checked into it and found that the appliance company Maytag had sent the order to, had not accepted it (now it's 4pm) and on top of that when I called the company, they were upset because they don't service Maytag or Whirlpool and said someone by the name of Ch____ has convinced Maytag that he is that appliance company and evidently had been the reason they were given numerous bad reviews. After informing Maytag, they place the name and number (which I have but won't divulge publicly due to legal reasons) on a investigation list and gave me the name and number for Aldridge. Yes, I looked them up in reviews but it seems a lot of the older responses which were negative, should be discounted since the Hale Family bought the company from the original family 6 years ago. Back to the conversation, she could tell how frustrated I was and that I work from home 2 days a week and the first day she mentioned, was not one of them, but I will be home in the afternoon due to medical appts. She said she would contact the service tech and have him call us, even made sure she had our back up phone in case. So people, I know what's it's like to not have a dryer or washer not repaired quick enough (At least you can do your own dish washing) but all these whiners about parts not coming in, it is not their fault. The world changed in 2020 and parts are not on the shelf as fast as they used to be. Goodness, don't you think they want to finish the job and not have to deal with your calls and frustration? Grace....people....grace.