Barbeques Galore

I bought a big green egg and was told "if you ever need your receipt for a warranty issue, don't worry about it we will have it on file forever" what they didn't tell me is if and when we change our software we will not back it up or have it on file any longer. I called cooperate and they told me they would check into it. I asked has anyone else had this issue. I was told yes. i asked were those records retrieved....."no"... I asked so what are the chances mine would be found if the others weren't. just lip service. I have yet to hear back.......

Bought a Hestan grill and had it installed in January, Rotisserie has design flaw which causes bar to fall off onto grill making it useless, igniter failed on 2nd use. After 10 plus calls to Hestan service was sent to my house, was told need to replace both control knobs,electronic control and rotisserie repair parts on backorder. Grill failed on first use of rotisserie and having to use a match to light grill. Highly disappointed in high end grill. Talked to Hestan today, was told thats the way it is with appliances. Was told maybe in a few weeks we can get grill working correctly. Doing an update on my grill, Barbeque Galore came out and fixed all the issues that I had with my grill. Thanks Barbeque Galore for the repairs, and Hestan says they are extending my coverage on the grill from the day repairs were made. Thanks all around

I wish I could give this location negative stars. Absolutely do not buy your high end outdoor appliances from this location. The customer service and lack of urgency regarding any issues for appliances that are less than one year old has been disappointing to say the least. We purchased several Hestan appliances and have needed a few products serviced. We called the store to ask for recommendations regarding companies they recommend for service and the employees at the store could not have cared less to assist us. We spoke to them several times and they told us they would call us back with recommendations and never did.

I purchased an Italian wood-burning pizza oven from the Barbeques Galore on Lovers. I dealt with Rob and Matt and have nothing but good things to say about the experience. At the outset, there was an issue (probably my fault for not being clear enough) whether the oven I purchased would include the leg kit. I expected a fight, but Rob resolved that issue in my favor, basically throwing in the leg kit to ensure customer satisfaction. Rob and Matt are fair, honest, and knowledgeable. They have a great inventory at the Lovers store, but if not in inventory, can get you whatever your want. (My oven was shipped in from Canada.) I love my pizza oven and feel very good about how this transaction played out. If you are in need of a grill, smoker, or pizza oven, I recommend these folks.