Asi Appliance

I scheduled an appointment thru whirlpool on 6/24 Susie got back to me the next day, by 6/30 michael came out to check it out. By 7/3 they emailed me letting me know about “the part(s) have been ordered. There is a 5-7 business day turnaround to get an update”. On 7/17 the part was replaced and working, I’m hoping there’s is no issue down the road. Glad the wash machine is working again! He was quick with the labor and I would most definitely recommend him anytime!

This second tech that came out at request of Maytag because the first tech said nothing was wrong and I called them back and restated all my problems I was having with the washer. After this second tech I was told by Maytag that he was unable to find failure and there were no issues. The problem was loading and usage error. THAT IS NOT TRUE! I explained to him how I have been loading clothes and sheets and towels for the past 5 months and everything gets twisted and tangled and does not clean and everything starts out balanced and because impeller it twists and tangles everything causing it to become off balance and I have to redistribute soaking wet clothes when cycle stops and start all over. Then after washer stops clothes are so twisted and tangled that it didn’t really wash and rinse correctly. So if the technician found no failure at the bear minimum he should have reported to Maytag that it is a manufacturer defect because they made this impeller machine that way which is causing all my issues. So there definitely are issues with this machine and I would really appreciate it the tech and ASI would be honest with Whirlpool because now I will continue having these problems and they told me if I keep calling out a technician and they find no errors or issues then they will charge me. Stay away from Maytag Impeller washer Just for background I am 52 years old and my washer is 5 months old. Very disappointed and frustrated with Maytag’s warranty and customer service it means absolutely nothing.

Edwin did a great job in analyzing what I thought was an issue with our dryer. It turned out that there was nothing wrong. He sent me a photo of the inside of a brand new dryer from the factory and it ooked exactly like our dryer proving to me that there was nothing wrong with the dryer. What I thought was a defect in design was not! We are very happy with the performance of our new Maytag dryer! Thank you, Edwin, for your professionalism and knowledge. We really appreciate it!

We have a Maytag that's not two years old and broken already. We called Maytag that charged us $400 for a service call. This was on a Thursday. The first available appointment was the following Monday. ASI appliance came out, very nice man and diagnosed a cheap plastic part that failed. We expected it to be fixed today. BUT NO. We were told the part has to be ordered and it will be 1-2 weeks before we hear from them again. ARE YOU KIDDING ME? $400 TO WAIT 2-3 WEEKS? FROM THE MANUFACTURER? COMPLETELY BLOWN AWAY BY HOW RIDICULOUS THIS IS. NEVER AGAIN.