Located in the West York area, PA, Heidlebaugh CR & Sons Inc is an appliance store. This listing is attributed from the store's own public sources on dated checks.
Angelica Forry
Just got a floor display refrigerator worth more than the one I was going to get because it was discontinued. Talk about outstanding customer service and experience. What an outstanding business.
Dia Schisler
Have now called their service department twice on issues concerning my Frigidaire refrigerator only 6 months old. Both times no one knew how to help me with more than a "I really don't know." Isn't that their business to know or at least take steps to know?
George McNally
I have calmed down enough to write this. I will attempt to be polite and professional as I write this review. Before I begin, I will say that we have been loyal customers for over twenty years and up to this point, we have been 100% satisfied with their customer service and repair service. Second to none.....every issue we've ever had has been professionally and promptly taken care of. Up until today. A couple of weeks ago, my wife and I went to pick out a new fridge....found what we wanted, ordered and paid for it and set up delivery. First problem......they showed up *two* days early. To add to the confusion, my mother lives with us, she has dementia, her care nurse was *not* expecting a refrigerator and neither were we. My wife is a nurse, she can't just leave work, it was a *huge* inconvenience for her to arrange someone to come in and cover her shift so she could come home. And an added bonus, she had to work late to make up her time. I am not permitted to answer my cellphone at my job, when I got off work and checked my texts.....I was not pleased. Second problem, they had unloaded the incorrect refrigerator and were about to install it. Not sure how they showed up two days early with the wrong fridge. Having said that, my wife said the guys delivering it were very nice and friendly....as they always are. When I got home, I called your business and the gentleman that we originally ordered the fridge answered the phone. I described in a polite and professional manner how disappointed I was with how things played out. Did I get an apology? Nope. I got the gentlemen not owning up to his mistake and he wanted me to look up my paperwork. Huh? I didn't make the mistake. He was not a good listener, he constantly interrupted me ....not listening to me and the fact that we were extremely inconvenienced ........and they attempted to deliver the wrong fridge as an added bonus. I told the guy flat out that they dropped the ball on this one and all I got was interruptions. I was attempting to describe how unhappy I was in a respectful manner, all I got was interrupted numerous times. I worked retail management for over 40 years.......when *I* made a mistake, even if there was a *hint* of me or my team making a mistake, as long as the customer was reasonable and polite.......I would BEND OVER BACKWARDS to make sure they left my shop happy. Even if they were wrong........if they were polite, I made sure they walked out the front door of my business happy. I'll be honest, the gentleman upset me so much, I just hung up on him before I lost my temper even more than I already did. Not sure if we will be back. I gave this review 2 stars because the service folks had no idea they were two days early and couldn't have been nicer. This gentleman needs some customer service training, he really, REALLY pissed me off. All I wanted was an apology, and I didn't get it. Here's the thing, if the guy woulda just said......" I'm not sure what happened Mr McNally, I'm sorry, we dropped the ball, how can we make it right?" If he just said those two words, I wouldn't be writing this review. I haven't been this upset at a local business for a long time, you guys dropped the ball big time on this one.
Read full reviewI have calmed down enough to write this. I will attempt to be polite and professional as I write this review. Before I begin, I will say that we have been loyal customers for over twenty years and up to this point, we have been 100% satisfied with their customer service and repair service. Second to none.....every issue we've ever had has been professionally and promptly taken care of. Up until today. A couple of weeks ago, my wife and I went to pick out a new fridge....found what we wanted, ordered and paid for it and set up delivery. First problem......they showed up *two* days early. To add to the confusion, my mother lives with us, she has dementia, her care nurse was *not* expecting a refrigerator and neither were we. My wife is a nurse, she can't just leave work, it was a *huge* inconvenience for her to arrange someone to come in and cover her shift so she could come home. And an added bonus, she had to work late to make up her time. I am not permitted to answer my cellphone at my job, when I got off work and checked my texts.....I was not pleased. Second problem, they had unloaded the incorrect refrigerator and were about to install it. Not sure how they showed up two days early with the wrong fridge. Having said that, my wife said the guys delivering it were very nice and friendly....as they always are. When I got home, I called your business and the gentleman that we originally ordered the fridge answered the phone. I described in a polite and professional manner how disappointed I was with how things played out. Did I get an apology? Nope. I got the gentlemen not owning up to his mistake and he wanted me to look up my paperwork. Huh? I didn't make the mistake. He was not a good listener, he constantly interrupted me ....not listening to me and the fact that we were extremely inconvenienced ........and they attempted to deliver the wrong fridge as an added bonus. I told the guy flat out that they dropped the ball on this one and all I got was interruptions. I was attempting to describe how unhappy I was in a respectful manner, all I got was interrupted numerous times. I worked retail management for over 40 years.......when *I* made a mistake, even if there was a *hint* of me or my team making a mistake, as long as the customer was reasonable and polite.......I would BEND OVER BACKWARDS to make sure they left my shop happy. Even if they were wrong........if they were polite, I made sure they walked out the front door of my business happy. I'll be honest, the gentleman upset me so much, I just hung up on him before I lost my temper even more than I already did. Not sure if we will be back. I gave this review 2 stars because the service folks had no idea they were two days early and couldn't have been nicer. This gentleman needs some customer service training, he really, REALLY pissed me off. All I wanted was an apology, and I didn't get it. Here's the thing, if the guy woulda just said......" I'm not sure what happened Mr McNally, I'm sorry, we dropped the ball, how can we make it right?" If he just said those two words, I wouldn't be writing this review. I haven't been this upset at a local business for a long time, you guys dropped the ball big time on this one.
Tiffany Minehart
Long story short -- the people working here do NOT care about customers. We had several issues. 1. Ordered and paid for 2 garage-ready freezers -- had to hand hold the representative the whole way through as she tried to charge me incorrectly MULTIPLE times 2. Freezers (that were originally in stock) were reported to be back-ordered and pushed out deliver by another week 3. WRONG freezers are delivered -- while delivery techs are there, we identify the issue. He calls the office and ADMITS that he knew the model numbers didn't match but the sales rep sent him anyway. Sent them away with wrong freezers. 4. CORRECT freezers are ordered. Promised delivery first thing -- receive call that they'll be "later..." today when we are expecting ice/snow. 5. Called and talked to sales rep - she finally admits that she ordered the wrong freezers the first time and that's why everything went wrong. 6. Owner asked how to make it right but didn't actually offer any helpful solutions other than getting me an actual TIME for delivery today.
Read full reviewLong story short -- the people working here do NOT care about customers. We had several issues. 1. Ordered and paid for 2 garage-ready freezers -- had to hand hold the representative the whole way through as she tried to charge me incorrectly MULTIPLE times 2. Freezers (that were originally in stock) were reported to be back-ordered and pushed out deliver by another week 3. WRONG freezers are delivered -- while delivery techs are there, we identify the issue. He calls the office and ADMITS that he knew the model numbers didn't match but the sales rep sent him anyway. Sent them away with wrong freezers. 4. CORRECT freezers are ordered. Promised delivery first thing -- receive call that they'll be "later..." today when we are expecting ice/snow. 5. Called and talked to sales rep - she finally admits that she ordered the wrong freezers the first time and that's why everything went wrong. 6. Owner asked how to make it right but didn't actually offer any helpful solutions other than getting me an actual TIME for delivery today.
Jennifer Kohler
The service people were inexperienced. They left a mess of sawdust on my counters and floor, and big holes in my cabinet, and when I called the shop, they sent a “ more experienced” service person, who replaced a washer so the microwave shouldn’t fall through the holes. It seems that the sales and service departments don’t care about the customer and quality of work.
Read full reviewThe service people were inexperienced. They left a mess of sawdust on my counters and floor, and big holes in my cabinet, and when I called the shop, they sent a “ more experienced” service person, who replaced a washer so the microwave shouldn’t fall through the holes. It seems that the sales and service departments don’t care about the customer and quality of work.
