I have to report that subsequent to a house fire in 2022, I have struck up a relationship with Don’s Appliances since early 2023. With the exception of the first purchase of my floor-model range that I made out of the Cranberry office that had exceptional pricing, I have purchased all other appliances through Rob Sobek in the Cannonsburg store. I was given his name by my range hood designer. That may have been the best contact I have ever received for rebuilding my home. I have purchased no less than 8 appliances 7 of which were through Rob Sobek. He has taken care of my business so well, even correcting a mistake I made in a model number and mistakes made by contractors. I have never felt more attended to as a customer than I have been with Rob.
The latest purchase was for a washer and dryer that I waited to order until Black Friday.
Rob was quick to respond and thorough in arranging everything from order to delivery.
I will disclose that there were a few snags with the delivery of the machines, but every single issue has been corrected and I am exceedingly pleased with the purchase and the installation. After nearly 4 years of working with building contractors and a former career in IT, I know that things happen. But I hold to the truth that it is how the vendor/company handles issues that sets bad from mediocre and mediocre from the top tier companies. They work until it is right! Don’s, through Rob’s direction did just that.
The last task required a special installation team to come to my home and switch the swing of the dryer door to match the washing machine as they are stacked. The installers, Mike and Kala (and their son) are independent contractors. They arrived on time. They came into my home and immediately removed their shoes. They came back and assessed everything and were quick to even check things unrelated to the door swing. They were pleasant, thorough, attentive, and polite in every way. They, Don’s, and Rockstar Rob are worthy of my 5-star rating.
I thank all for getting all of this done.
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I have to report that subsequent to a house fire in 2022, I have struck up a relationship with Don’s Appliances since early 2023. With the exception of the first purchase of my floor-model range that I made out of the Cranberry office that had exceptional pricing, I have purchased all other appliances through Rob Sobek in the Cannonsburg store. I was given his name by my range hood designer. That may have been the best contact I have ever received for rebuilding my home. I have purchased no less than 8 appliances 7 of which were through Rob Sobek. He has taken care of my business so well, even correcting a mistake I made in a model number and mistakes made by contractors. I have never felt more attended to as a customer than I have been with Rob.
The latest purchase was for a washer and dryer that I waited to order until Black Friday.
Rob was quick to respond and thorough in arranging everything from order to delivery.
I will disclose that there were a few snags with the delivery of the machines, but every single issue has been corrected and I am exceedingly pleased with the purchase and the installation. After nearly 4 years of working with building contractors and a former career in IT, I know that things happen. But I hold to the truth that it is how the vendor/company handles issues that sets bad from mediocre and mediocre from the top tier companies. They work until it is right! Don’s, through Rob’s direction did just that.
The last task required a special installation team to come to my home and switch the swing of the dryer door to match the washing machine as they are stacked. The installers, Mike and Kala (and their son) are independent contractors. They arrived on time. They came into my home and immediately removed their shoes. They came back and assessed everything and were quick to even check things unrelated to the door swing. They were pleasant, thorough, attentive, and polite in every way. They, Don’s, and Rockstar Rob are worthy of my 5-star rating.
I thank all for getting all of this done.