Home Appliance

Do not buy from here!!! We bought a fridge, oven and dishwasher in March 2026 for a new house we were building to move into in Aug 2026. We had completely paid for these items and they had them in their warehouse, we called and scheduled delivery in July and they schedule it for two weeks out. THE DAY BEFORE delivery they call to tell us they sold our fridge and that they won't have any in till September (an estimated date). We called a manger who was not helpful at all in finding out what happened and told us that they would email the buyer to get our fridge back, which is compete lies. There was NO apology or nothing.

I rarely leave negative reviews, but this experience deserves one. On June 30, my wife and I went to Hahn Appliance to purchase a new dishwasher. The sales staff was outstanding, friendly, knowledgeable, and genuinely helpful. We agreed to wait two weeks for delivery and installation, with everything scheduled for July 10. The problem started on delivery day. My wife stayed home all day waiting for the installers while I was at work. Since I couldn't always answer my phone, we specifically provided my wife's phone number as an alternate contact. Instead of calling her, the delivery crew apparently decided they couldn't ring the doorbell because of a "dog." Here's the problem: we don't own a dog. Unless my cat suddenly became an intimidating guard animal, that excuse makes no sense. The next text I received simply said they had "moved on." My wife never saw a truck, never heard a knock, and never received a phone call. When I contacted the store, no one could explain why the alternate contact number was never called or why the crew apparently failed to verify they were even at the correct address. Instead, I was given excuses. After waiting two weeks, I was told I'd have to wait until Monday for another delivery attempt. No thanks. I'll install the dishwasher myself, save the installation fee, and take my wife out to dinner instead. My advice: If you need help choosing an appliance, Hahn's sales team is excellent. But if your purchase depends on their delivery and installation service, be prepared for poor communication and a complete unwillingness to accept responsibility when something goes wrong. Edit: I’m updating this to 5 star. Joshua is sales is amazing and saved a customer.

This is the second pictures of made from metro. My salesman Mike I was impressed with the first time when we came in that I didn't even go in this time. I told him what we were looking for which was a garage refrigerator and the prices that we have been finding you made it cheaper for me to buy a name brand Frigidaire with my military discount then what I was going to pay flooring off brand at Lowe's. The delivery people both times have been very nice also we will continue to do business there for anything appliances

DO NOT BUY FROM THIS COMPANY!!!!!! We purchased a brand-new refrigerator from Hahn Appliances. From the moment we began using it, it was clear that the unit was not working properly. When we contacted Hahn Appliances to request an exchange for another refrigerator, we were surprised and disappointed when Allan (the store manager) told us that we could not exchange the unit, even though it was new and defective from the start. Furthermore, it was insinuated that it must be our fault! The nerve! For the record, we take extremely good care of our appliances! Instead, we were told we had to go through the manufacturer’s warranty process, rather than Hahn standing behind the product they sold us. PS: the technician has replaced three major components of the refrigerator and it’s still not functioning properly! The situation has now been ongoing for over six weeks since November, and we are still dealing with the issue. Throughout this process, the customer service has been rude, unhelpful, and unwilling to work with us toward a reasonable solution. A refrigerator is a major purchase and an essential household appliance. When a brand-new unit does not function properly right out of the box, customers should not be left without support or forced into a prolonged warranty process. Unfortunately, Hahn Appliances has shown little concern for customer satisfaction or accountability. Based on our experience, I would not recommend Hahn Appliances and would advise others to proceed with caution before making a purchase.