Bonita's Way LLC

While I’m glad my furnace was replaced, as a new and first time homeowner, I was expecting to get an honest recommendation from the technician. The technician recommended that it was better to get my furnace replaced versus being repaired. Therefore, I did choose to get my furnace replaced because of the technician’s recommendation. This appointment was made through my home warranty, and the technician chose to not tell my home warranty that this was the recommendation and told them I made the choice on my own. This is not 100% factual. I feel very used and disappointed in this behavior. Not only this, but having to pay upfront BEFORE the installation of the furnace? And getting charged an extra 200$ that isn’t included on the invoice at all? Claiming an “additional fee” and it’s not documented on any paper work I have? Not only all of this this, but now our AC unit is “buzzing” any time the furnace is on and this was not an issue before the install. So clearly the installation was not done correctly, and I do not feel comfortable letting this company back anywhere near my home to fix this issue because they are not trustworthy. I feel as though this was done to just complete the job and not to actually help a customer. Just men taking advantage of a new homeowner. While I am only one customer, I hope this review will sway others from here and I will not be working with this company any further and I will not recommend this company to anyone else who needs HVAC assistance.

Extremely unreliable and rude does not seem to have any idea what they are doing and doesn't show up when they say they are going to, when asked when this was going to happen I was told he's gonna try, when I asked what that means he said 50/50 if he can make it out. When I said that's unacceptable and I need to know if he can do the job he said fine I'll drop the part off and you can get someone else and hung up on me. Do not use this service