Mr Appliance· 4734 Spring Rd

Beware AI scheduling! I called for an appointment and was forced to communicate via text message. I was quoted $130 diagnostic fee for my first appliance with $75 each for the other 2 appliances I need service for. I asked for a morning only appointment, which I was told they can accommodate and I was told I would receive the 2 hour window for the arrival time the day before. I was all set. Then today I received a call from an unidentified number that I happened to answer. It was a live person from Mr. Appliance telling me that none of that was true. I have to pay $130 diagnostic fee for each appliance and they cannot guarantee morning only appointment. I asked if the whole text string was AI and the rep just said, yes and I'm sorry. Terrible way to do business, especially for a service that requires the homeowner to be at home. Your AI is worthless, Mr. Appliance. All you are doing is setting up your customers for dissatisfaction before you even walk into the home. Not good.

I have a fairly certain knowledge of what my issue with my appliance is. So I gave a specific part that needs replaced and the model number of my appliance on the phone. I asked for just a general idea/range of what a typical replacement of a that kind of job would typically cost, assuming no other needed repairs are discovered. I made it clear I'm not looking for an official quote or estimate and that i understood it could be totally different when they come out to look at it, but just wanted a general idea assuming it is what I think it is. They wouldn't tell me. I "must" pay $130 for a visit and an official quote. Sorry but I'm not committing to that if I find out they'd typically charge more than what makes sense, and then be left with $130 bill for nothing. An acceptable answer would have been "with that model number, if we find out that is indeed all it is that needs fixed, that kind of job usually goes for around $XXX.XX - $XXX.XX. keep in mind this is not a quote or estimate, we'd have to come look at it first to determine that's all it is and an actual quote based on what you need and the condition of your appliance. When would be good for us to come take a look and get you an exact quote?" See how easy that is?

AVOID MR. APPLIANCE! Read the Yelp Reviews! Completely overcharge for their service. Unfortunately, I called Mr. Appliance Cleveland to repair my refrigerator starter and capacitor… which based on research I understood to actually be a simple DIY for anyone not afraid to open the panel on the back of the fridge… but I wouldn’t dare…and also aware that the parts were very inexpensive, I figured if it was that simple, it shouldn’t cost much and took a chance with “neighborly” Mr. Appliance Cleveland because reviews, their website and friendly staff made me feel safe that I wouldn’t get gouged. Wrong. The tech spent 10 minutes behind the fridge on the phone with Frigidaire to diagnose then gave me an electronic invoice for $260 labor for a job that takes less than 30 minutes and $247.80 for parts that were $130 in total online for the most expensive OAM parts (they were much cheaper on Amazon, but for the purpose of my discontentment, I’m sharing the most expensive costs I could find at any retailer). Because I decided to decline after questioning the invoice details, I was on the hook for $199 diagnostic fee + $20 restocking fee for the parts. Naturally, I don’t want to give them $220 for a 10 minute visit, and I need the repair but don’t have time for additional research to find a more honest company at this point, so I will pay them to do the work, but will NEVER refer anyone or use that business again. Read the Yelp reviews and you will find that my experience is not unusual. Correction… the total was $548 and the technician was here for 10 minutes.

We had an excellent experience with Mr. Appliance. They responded quickly and efficiently fixed the igniter on our gas stove. Our technician, Corbin, was friendly, professional, and took the time to explain the repair process. He completed the job promptly and left the work area spotless when he was finished. We truly appreciate the outstanding customer service and quality workmanship. If you’re looking for reliable appliance repair, I highly recommend Mr. Appliance. Thank you, Corbin, for a job well done!