P C Richard & Son

⭐ Update (August 2026) I’m updating my review because I believe it’s important to recognize when a business works to make things right. After meeting with Store Manager Jeff, he listened to my concerns, apologized for the inconvenience, and immediately took action. He arranged for the correct refrigerator to be delivered, coordinated the pickup of the incorrect one, and made sure everything was resolved promptly. The delivery team was also professional and courteous. I now have the refrigerator I purchased, and I’m very happy with it. My original concerns about the communication, delays, and follow-through remain, but I also believe it’s important to recognize when a company takes responsibility and resolves a problem. I sincerely appreciate Manager Jeff, the receptionist, the other sales associate who helped me, and the delivery team for turning this experience around. The original review below reflects my experience before the issue was resolved. I’m leaving it for transparency because I believe both the problem and the resolution are important parts of the story. ⸻ My family has been loyal PC Richard & Son customers for over 30 years, which makes this experience especially disappointing. On July 16, 2026, I purchased a replacement refrigerator after confirming multiple times that I needed one with dimensions similar to my existing refrigerator because my kitchen had been renovated around it. I was assured it would fit, but the refrigerator delivered on July 18 was significantly smaller and did not fit. I understand mistakes can happen. My concern was not the original sizing mistake but how the situation was handled afterward. For weeks, my husband and I repeatedly followed up regarding the exchange. We provided the replacement model number multiple times and were repeatedly told we would receive callbacks and updates, but we had to initiate nearly every follow-up ourselves. We were also told our receipt would be emailed, but despite multiple requests, we never received it electronically. We only obtained a printed receipt after my husband went to the store, where another sales associate and the store manager were able to help immediately. After checking my order online, I discovered it was listed as “On Hold.” Customer service informed me that the replacement refrigerator was already in stock but that my order could not proceed until the required return authorization was completed. This was the first time I became aware that an additional step was still pending. This experience involved repeated communication failures, missed callbacks, inconsistent information, and having to repeatedly investigate the status of my own order instead of receiving proactive updates. After receiving assistance from another sales associate, the receptionist, and Store Manager Jeff, I realized that my experience did not reflect the level of service provided by everyone at the store. They were courteous, professional, and resolved the situation promptly. My concern is not with the store as a whole, but with how my transaction was handled by my primary sales representative, A*** Mohammed, and the repeated communication failures throughout the exchange process. I hope this experience helps improve communication and follow-through for future customers.

I had a great experience at P.C. Richard & Son thanks to Raza. From the moment I walked in, he was knowledgeable, patient, and genuinely focused on helping me find the right refrigerator for my needs rather than just making a sale. He answered all of my questions, explained the different options clearly, and made the entire process smooth and stress-free. His professionalism, honesty, and excellent customer service really stood out. If you’re shopping at P.C. Richard & Son, I highly recommend asking for Raza. He made this an outstanding experience, and I truly appreciate all of his help. Thank you, Raza!

Josh was absolutely amazing! He took the time to answer all of my questions and helped me choose the perfect air conditioner for my apartment. He was knowledgeable, patient, and never made me feel pressured. The entire experience was smooth and stress-free, and I left feeling confident that I made the right purchase. If you're shopping at PC Richard & Son, I highly recommend asking for Josh. Excellent customer service from start to finish. Thank you, Josh!

Raza & the Team @ this PC Richards & Son location in Forest Hills had displayed professionalism and was very knowledgeable about their stoves & micro-waves. They serve the community which is second to none of Excellence. Raza was phenomenal his warm greeting & smile into the store was Great & his patience was on point he really help me a lot. He was kind you can tell the most important thing about my purchase was that I was Happy & Satisfied. The Store Manger as well displayed style, character & Class. I this Location is Highly Recommended.

I had a great experience at the PC Richard & Son location in Forest Hills. The staff was very helpful, professional, and welcoming from the moment I walked in. A special shoutout to Mike, who went above and beyond to help me find exactly what I needed. He was patient, knowledgeable, and took the time to explain all my options without any pressure. The store was well-organized, and the whole process from choosing the product to checkout was smooth and stress-free. Because of Mike’s excellent customer service, I’ll definitely be coming back and recommending this location to friends and family.