P C Richard & Son

⭐️⭐️⭐️⭐️⭐️ Outstanding experience at P.C. Richard & Son in Carle Place. I urgently needed a new wall air conditioner, and Steve and Joe helped me find the perfect Friedrich unit in less than five minutes. They immediately understood the size and specifications I needed, answered every question, and made the entire purchase quick and stress-free. If you’re looking for an air conditioner, appliance, or knowledgeable customer service on Long Island, this is the P.C. Richard location to visit. Ask for Steve or Joe—they were honest, professional and incredibly helpful. I’ll definitely be coming back!

Buying appliances can be overwhelming, but Luis at P.C. Richard & Son made the entire experience simple and enjoyable. I went in looking for a washer and dryer and ended up purchasing a gas range as well because I felt confident in the recommendations he gave me. What impressed me most was that Luis wasn’t just trying to make a sale—he took the time to understand what I needed, explained the features of each appliance, and helped me compare different options so I could make the right decision for my home. His product knowledge and professionalism were outstanding. He also explained the protection plan in a way that actually made sense. I never realized how valuable it could be until he broke down everything it covers and how it can protect such a major investment. Knowing I have that extra peace of mind made me feel even better about my purchase. To top it all off, Luis surprised us by including a headrest for my mother, which was such a thoughtful gesture and showed how much he genuinely cares about his customers. Great prices can get people through the door, but it’s employees like Luis who earn loyal customers. If you’re shopping at P.C. Richard & Son, ask for Luis—you’ll get honest advice, exceptional service, and someone who truly wants you to leave happy with your purchase.

I can’t say enough great things about my experience at P.C. Richard & Son, and it’s all thanks to Luis. From the moment I walked into the store, he made me feel like a valued customer and took the time to understand exactly what I was looking for. Luis helped me choose a new washer and dryer, along with a new gas range, and guided me through every step of the process. He explained the differences between the models, answered every question with patience, and made sure I found the best products for my home and budget. I never felt rushed or pressured—just genuinely taken care of. One of the biggest reasons I felt so confident in my purchase was how thoroughly Luis explained the protection plan. Instead of simply trying to sell a warranty, he showed me the real value of it—how it helps protect a major investment, covers unexpected repairs, and gives long-term peace of mind. After hearing everything it included, choosing the warranty was an easy decision because I knew it could save me significant money and stress in the future. As if that wasn’t enough, Luis even threw in a headrest for my mother, which was such a thoughtful and unexpected gesture. It’s little acts of kindness like that that truly set him apart. Exceptional customer service is hard to find these days, but Luis exceeded every expectation. He’s knowledgeable, honest, professional, and genuinely cares about his customers. If you’re shopping at P.C. Richard & Son, do yourself a favor and ask for Luis. He’ll make sure you’re taken care of from start to finish. Thank you again, Luis, for making this one of the best retail experiences I’ve ever had!

The staff at this location are very helpful, professional, and knowledgeable. The office manager, Maureen, was especially kind and accommodating. She took the time to explain everything to me before my arrival and ensured I had all the necessary information regarding my delivery. Her excellent communication and dedication to customer service made the entire process smooth and stress-free. I truly appreciate the support and assistance I received.