Sara Homrig
Excellent experience - I wish I could rate more than 5 stars!
We just moved into a new home, and needed a washer/dryer combo. We went to Rent-All because, after doing research on units at several stores, we decided that was the best deal (free local delivery, install, and maintenance during the rental terms).
Nick originally helped us when we went in to look at the units they had available. He was super friendly and professional, helped us choose the washer/dryer set that was the best for the price and quality, and was transparent with pricing options and rental fees.
We filled out the rental form, and when we went back the next day we were immediately approved and set for delivery the next morning; but I think Nick heard a comment I made about how I worked the next day, and called later that day to ask if we would like our set delivered that evening.
When the delivery arrived, Nick walked me through the contract process again so that I knew what I was signing, and he and Jake very quickly and efficiently moved the washer/dryer into our basement and hooked it up. They made sure that both units worked, and even pointed out an issue with our water pipes that we would need to keep an eye on as we used our new washer.
Overall, our experience with Rent-All, and Nick and Jake, was excellent. I definitely recommend stopping in and seeing what they have to offer; the customer service experience is more than worth the visit!
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Excellent experience - I wish I could rate more than 5 stars! We just moved into a new home, and needed a washer/dryer combo. We went to Rent-All because, after doing research on units at several stores, we decided that was the best deal (free local delivery, install, and maintenance during the rental terms). Nick originally helped us when we went in to look at the units they had available. He was super friendly and professional, helped us choose the washer/dryer set that was the best for the price and quality, and was transparent with pricing options and rental fees. We filled out the rental form, and when we went back the next day we were immediately approved and set for delivery the next morning; but I think Nick heard a comment I made about how I worked the next day, and called later that day to ask if we would like our set delivered that evening. When the delivery arrived, Nick walked me through the contract process again so that I knew what I was signing, and he and Jake very quickly and efficiently moved the washer/dryer into our basement and hooked it up. They made sure that both units worked, and even pointed out an issue with our water pipes that we would need to keep an eye on as we used our new washer. Overall, our experience with Rent-All, and Nick and Jake, was excellent. I definitely recommend stopping in and seeing what they have to offer; the customer service experience is more than worth the visit!
