Maytag-advantage Appliance

Advantage Appliance had amazing delivery service. The guys were quick, efficient, and friendly! On the other hand, I bought a brand new GE washer and dryer from Advantage Appliance and as soon as they were installed the delivery guys ran the washer and dryer to make sure they were working properly. The dryer either had a bad belt or bad roller, because it was making a knocking sound that it shouldn’t. The delivery guys directed me to the service department and I just hope they are able to fix the issue, so that I can actually use my new machines. Never having even used the dryer yet, I was disappointed that there was already something wrong with it.

Our experience with Advantage Appliance has been extremely disappointing. Our washer has had ongoing issues since August, and despite months of attempted repairs, the problem remains unresolved. Even more frustrating has been the lack of communication and accountability. We have made numerous calls and left multiple voicemails with the store trying to get updates or discuss next steps. We were told the owner would reach out to us directly, yet after repeated attempts on our end, we have received no response. We understand that repairs can be complicated but leaving us with a washer that has all new parts and still does not work while completely ignoring a customer who has been trying for months to resolve an issue is unacceptable. At this point, we are simply asking for the basic courtesy of communication and a clear path toward resolution. We hope the owner sees this review and finally reaches out.