Queen City Homestore

Our experience with Angela at Queen City Homestore in Durham was wonderful, she was very helpful and patient. We love our new range. The delivery guys were exceptional also, they were on time and very courteous, took the time to install the range carefully. We are very happy with our purchase, would recommend Queen City over any box store.

Queen city is a fantastic appliance store in Durham. It has very knowledgeable and friendly staff and competitive, if not better, pricing than the big box stores. It is family owned and treats their customers well. They have fantastic extended warranty policies and they look after their customers. You won’t regret the personal service you receive coming to Queen City over any of the big box stores.

Yesterday Queen City Homestore in Durham installed my new wall oven. It was a special order because apparently not many people need a wall oven with door that swings open to the side instead of down. But the price was as reasonable as I've seen anywhere. I am so glad I decided to buy it from Queen City because my whole experience was extraordinarily good. My salesman, Moises Lorenzo, did not try to upsell and he focused on filling MY needs and solving MY problems. Mosies was very patient and detail oriented, and he is a pleasure to work with. The entire staff is knowledgeable, professional, and courteous. Their system for scheduling delivery/install is efficient and effective. The installers did not hurry, they took the time needed to do it right. I was favorably impressed with the installation. I highly recommend Queen City.

Lisa Collins was not only very delightful, but helpful and understanding. I bought the electric range to replace the one I bought 20 years ago at Hart Appliance. I've seen QueenCity sign in passing and felt anxious when the time came to need an appliance again. My electrician suggested "Hart" meaning QueenCity because he has had very favorable and consistent reviews from his clientele. Lisa shattered my apprehension with her knowledge of the product and service and advise. She was kind and udnerstanding and, well, just fun to deal with! In this rapidly growing contactless service, it's heartwarming and reassuring to do business like this. The servicemen arrived early. They did the job quickly, professionally, knowledgeably, and were very kind. I will recommend QueenCity Homestore to everyone. I even followed up with my electrician to let him know how pleased I was. And, GE is an American made product. No tariffs and quality you can rely on.