Ferguson Home

Had an appointment with someone first time in the Carrboro location. She was wonderful and very knowledgeable and helped me with pieces i needed. However this person went on vacation. I called few times to follow-up with someone to help me complete my order and the other person would never responded messages or my emails. My plumber was waiting on these items to complete. I finally was so frustrated after so many attempts that my husband and i decided to go to different vendors. It's unfortunate because they missed a $4k order. I do not recommend this location.. there is one in Raleigh. I will try that location in the future.

I ordered an expensive appliance in november of 2021. They said it would arrive in 16 weeks, but to be patient because there have been manufacturing delays. I was very patient, but then in june/july of this year ( thats way more than 16 weeks) I hadn't heard anything, no one bothered to call me and update me, so I inquired about the appliance. They just kept saying it was backordered or not available yet, and that they would make inquiries and get back to me. I would never get a call back from them, and I would call them every couple of weeks for an update, and i got the same story. No one is following up on my order, and they are content to sit on my money. I've tried recently to make an appointment in person to possibly cancel my order and order a different appliance, or see what my options are. I am unable to make an appointment because no one will answer the phone. I keep getting put on hold, and request a call back and never get one. Theres an automated phone message that says i can make an appointment online, but when i try that, the website gives me an error message and says i need to call to make an appointment. I've tried to make an appointment directly with the operator who answers to direct calls, because I can't get through to anyone, and she was really rude to me. I cannot articulate in words how frustrated I am with their customer service. My advice would be to not use Ferguson Kitchen and bath in Carrboro. Zero stars.

Cam here at the beginning of Dec 2020 to purchase a fridge. Worked with a sales rep on-site to purchase the fridge who processed our order over the phone (later on the SAME DAY I was there in person). While I was in the store she pulled the inventory told me the fridge was available but there were not many so we felt we should move quickly because we were trying to hit a certain timeline. I called back 2 weeks later to get a status of our fridge, thinking I should be scheduling my install date soon. When I called the same sales rep seemed completely caught off guard, and almost embarrassed she “had no update for me, and needed to look in to it”. To me, and I’m 99% sure, my order was never placed. She didn’t call back the next day, and I even called her back the day after that asking for a follow-up, when again it seemed like she had done nothing. She saw she had one in inventory & tried to contact that warehouse only to find it was unavailable. Overall I wasted 3+ weeks thinking I had a fridge and now have to start the process over. Had I not called to “check the status” I’m pretty sure I would have waited for months for a fridge - even though I provided my payment over the phone, address, etc. she NEVER said she would have to check to see if she could get it. She sold it to me as if there was no issue. She even told me that she would cancel my order if I wanted to buy elsewhere - rather than try to make things right. I truly don’t think she ever placed the order, there was no follow through. SO DISAPPOINTED in this customer service it’s almost an embarrassment.

A wonderful selection of all the latest and greatest fixtures and appliances for kitchens and bathrooms. The showroom is jam packed with any item you might need if, like me, you are remodeling your bathrooms. The problem is getting customer service. One lady asked if I needed help and told me to give her one minute when I said "yes". I never saw her again. I waited for 30 minutes and no sales person ever approached me again. I even wandered by the office where a young staff member was eating her salad hoping that she would recognize I needed (wanted) some help spending money in the store. But, alas...the mixed greens in her salad bowl were more appealing to her that the greens in my wallet. It does not matter how wide a selection of goods a store has to offer is if you can't get some help buying them. They are only open Monday to Friday from 9-5 so I have no choice but to come on my lunch hour. And, by visiting them on my lunch hour, that means I don't have time to waste (certainly not to stand around for 30 minutes waiting for a staffer to help me. This place is the pits for customer service. I will have to look to another retail outlet to make my purchases.

I have dealt with the location in Greensboro for years so when my mom in Chapel Hill needed help with a shower repair, I called the Chapel Hill store, they were nice enough to refer me to a wonderful plumber who completed the job quickly and for much less than one of the big plumbing companies had quoted. Jessica in the show room took the time to help me figure out what parts and trim we needed and had it all ready and waiting for us!