I have a vacuum from a brand, Sirena, with no retail presence -- it's all online.
Because of this, it's challenging to get it serviced.
When I called Eastchester Appliance Center, my very first question was whether they had experience with this brand.
The proprietor told me: "I don't do a lot with Sirena but I do service one or two of them a year."
On that basis, we agreed that I should bring in the vacuum.
We discussed the problem and I paid a $50 cash deposit when I dropped it off.
A week later, he told me he had not been able to open the unit after spending four hours (?!) of effort. He asked me to give him two more days, and, against my better judgment, I agreed.
Several days later, he had made no progress.
When I picked it up, I asked for my deposit back and was told he had spent several hours of effort trying to service the unit. He also made it clear he had never serviced one of these units before -- saying that it looked like another model (Rainbow) which he could service with no difficulty.
Hopefully, he didn't break the unit further, or strip the screws, after spending four hours trying to open it.
I've added one star to the minimum because this fellow seemed like he actually did try to make efforts to repair it.
Still, he clearly misrepresented his experience with this brand and, two weeks and 50 dollars later, I now need to find another shop that can service my vacuum.
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I have a vacuum from a brand, Sirena, with no retail presence -- it's all online.
Because of this, it's challenging to get it serviced.
When I called Eastchester Appliance Center, my very first question was whether they had experience with this brand.
The proprietor told me: "I don't do a lot with Sirena but I do service one or two of them a year."
On that basis, we agreed that I should bring in the vacuum.
We discussed the problem and I paid a $50 cash deposit when I dropped it off.
A week later, he told me he had not been able to open the unit after spending four hours (?!) of effort. He asked me to give him two more days, and, against my better judgment, I agreed.
Several days later, he had made no progress.
When I picked it up, I asked for my deposit back and was told he had spent several hours of effort trying to service the unit. He also made it clear he had never serviced one of these units before -- saying that it looked like another model (Rainbow) which he could service with no difficulty.
Hopefully, he didn't break the unit further, or strip the screws, after spending four hours trying to open it.
I've added one star to the minimum because this fellow seemed like he actually did try to make efforts to repair it.
Still, he clearly misrepresented his experience with this brand and, two weeks and 50 dollars later, I now need to find another shop that can service my vacuum.
