Staten Island Appl Co Inc

Thank you so much to Cassandra & Phineas! The patience they had with me and my phone troubles is worth recognition. I truly appreciate it & I couldn’t be more happy with the experience I had. From the moment I walked in Cassandra greeted me with kindness and was the one who helped set me up to get a phone repair sent out. Phineas gave me insight on my phone troubles and offered me some peace of mind and reassured that it wasn’t just me with these problems. Thanks to the two of them I had a great experience even with a stressful situation!!

Very disappointed with the service at this Apple Store. The staff was unfriendly and clearly just wanted to leave since it was close to closing time. I tried to buy a Mac with a student discount and provided proof, but was told high school students don’t qualify and was told to “just buy it online.” But the online store doesn’t require that proof at all. Same company, different rules? In the end, I had to order it online and wait until the next day to pick it up. Poor service like this really ruins the Apple experience.

I wanted to express my sincere appreciation for the exceptional service provided by your team. Mr. Sam, in particular, was outstanding. His expertise was evident, and he quickly diagnosed the issue with our device, recommending a camera replacement. We followed his advice, and the problem was resolved. The entire experience was efficient and seamless. Your team's dedication to customer satisfaction is truly commendable.