I had one of the worst experiences ever with Island Appliance Repair and want to warn others before they go through the same. I brought them in to look at two appliances, my built in refrigerator and my wine cooler, and both situations ended in complete frustration, lost time, and suspicions of outright dishonesty.
Before they even arrived, my fridge was powering on normally, though it wasn’t cooling. Their technician removed the upper cabinetry and did something behind the panel, then suspiciously told me to turn off the breaker after the inspection, almost like he knew something had gone wrong. Only after their visit did the control panel mysteriously stop working, which had never been an issue before. That alone raises red flags. Worse, they told me the control panel needed replacing without identifying any of the other serious issues. Later, a KitchenAid technician came in and immediately found a refrigerant leak and visible yellowing on the mid-barrier from what they said was coil burning. These were obvious and basic diagnostic checks that Island Appliance completely missed or ignored. Their plan was to install a new control board, and if it didn’t fix the problem, they’d just remove it. That means they were planning to experiment with expensive parts on my appliance without doing a full diagnosis or taking any real accountability. It was completely unprofessional and felt like a gamble with my safety and money.
They also looked at my wine cooler and claimed they performed a freon recharge, but it never cooled properly again. Even worse, the technician only spent about 10 to 15 minutes total on the job, which is nowhere near enough time for a proper recharge. A real recharge should take at least 45 minutes and include checking for leaks, vacuuming the system, and testing pressures. I seriously doubt they even did the work. It felt more like they said they did it just to justify billing. When I refused to pay for their services, they threatened to sue me. That fell apart fast once I made it clear I wasn’t falling for it. I later blocked their attempts to charge me.
This company is either completely incompetent or dishonest, maybe both. They caused more problems than they solved, missed obvious issues, possibly damaged my refrigerator, and tried to charge me for work that was either done wrong or not at all. Do not call them. Save yourself the headache and go with someone reputable.
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I had one of the worst experiences ever with Island Appliance Repair and want to warn others before they go through the same. I brought them in to look at two appliances, my built in refrigerator and my wine cooler, and both situations ended in complete frustration, lost time, and suspicions of outright dishonesty.
Before they even arrived, my fridge was powering on normally, though it wasn’t cooling. Their technician removed the upper cabinetry and did something behind the panel, then suspiciously told me to turn off the breaker after the inspection, almost like he knew something had gone wrong. Only after their visit did the control panel mysteriously stop working, which had never been an issue before. That alone raises red flags. Worse, they told me the control panel needed replacing without identifying any of the other serious issues. Later, a KitchenAid technician came in and immediately found a refrigerant leak and visible yellowing on the mid-barrier from what they said was coil burning. These were obvious and basic diagnostic checks that Island Appliance completely missed or ignored. Their plan was to install a new control board, and if it didn’t fix the problem, they’d just remove it. That means they were planning to experiment with expensive parts on my appliance without doing a full diagnosis or taking any real accountability. It was completely unprofessional and felt like a gamble with my safety and money.
They also looked at my wine cooler and claimed they performed a freon recharge, but it never cooled properly again. Even worse, the technician only spent about 10 to 15 minutes total on the job, which is nowhere near enough time for a proper recharge. A real recharge should take at least 45 minutes and include checking for leaks, vacuuming the system, and testing pressures. I seriously doubt they even did the work. It felt more like they said they did it just to justify billing. When I refused to pay for their services, they threatened to sue me. That fell apart fast once I made it clear I wasn’t falling for it. I later blocked their attempts to charge me.
This company is either completely incompetent or dishonest, maybe both. They caused more problems than they solved, missed obvious issues, possibly damaged my refrigerator, and tried to charge me for work that was either done wrong or not at all. Do not call them. Save yourself the headache and go with someone reputable.
