Broadway Appliance Maintenance

At first, I called their office and they were able to identify the issue over the phone. We went over pricing (which was fine). The tech arrived on time but did not bring with him the part needed to fix my oven door, instead, he asked for paint duck tape to fix the issue and told me he was coming back on Monday to insert the part. Mind you, this is not a difficult job. He just needed to insert the adhesive to the part and put the oven door back. When the company sent me the quote of $169 for Labor and part - I was okay at first with this price but the tech did not let the office know that he has left duck tape on my oven. I explained to the office the situation and said the manger/owner was going to call back, I’m still waiting for that call back. Super disappointed in the level of service of this company given all the other positive experience customers had.

Jose was great. He fixed the issue with our oven just in time for Thanksgiving. We needed a part which I was able to get from a supplier located a half hour away. Jose was super accommodating, he had another service call to make and asked me to let him know when we got the part. He returned to my home to install it right after his other service call. In short, he bent over backwards to accommodate us. Really amazing. A+++ as far as I am concerned!

Frank ‘s work is disappointing first it’s expensive and it didn’t work at all after only 2.5 months' time since his last appointment. . That means he probably didn’t identify the real problem. This appointment is a very expensive cost for an eighty-year-old lady, who lives on a small, fixed income. This makes me question if Frank really knows what is wrong. Since this is a repeat appointment for the same problem, all over again. .. Why didn’t his first appointment here 2.5 months ago stop any further leaks this is the same problem all over again . Can Frank stop my Sub zero from having reoccurring leaks this time, so he not back here in 2.5 months? That is the reason for two stars.! This time he needs to slow down & be certain he finds & locates the real internal problem. That causes these leaks on my floor Also, he should ask himself WHY didn’t his job work last time? I want the Sub-Zero to work for at least one years' time without any further leaks! Do you offer Senior Citizens a 20% discount for your service calls, like most other businesses. Thank you, Maria A. Landesman

Orlando came to repair our washing machine in our residential building over a month ago. In the process of repairing the broken part, he accidentally broke the door. He promised us that he wouldn’t charge us for the repair (note: we paid for the new part) he did since the door broke in the process. After over a month of not hearing from them, we were finally told that the cost of the new part that was broken because of them and the prior labor costs are on us. This is absolutely unprofessional and unacceptable. Our tenants have been without a washing/ dryer machine for over a month because of their doing. I do not recommend this company at all. Complete scam.