Olum's - Appliances

Just had a new refrigerator delivered and installed. The experience was great. The people at Olum’s were very helpful in finding a fridge with all of the features that I needed in a size the would fit in my space. And, Olum’s matched the sale price from home depot with better service and warranty. The delivery went very well. The install team knew exactly what needed to be done and did it well and very pleasantly. Definitely a 5 star experience.

My refrigerator decided to take a crap. Fortunately the freezer was still working. I had had Tuttle come over and troubleshoot it for me but apparently I needed a new refrigerator freezer. So I shopped around and decided to go with this company as they are employee-owned and their showroom is absolutely beautiful. They have any Appliance in every Appliance as you can possibly want. Not only did I pick up the refrigerator that I wanted but I also picked up a small chest freezer. Deena assisted me with the purchase answering all of the questions that I had. They have wonderful financing 1 year interest-free which made my purchase extremely reasonable. I had entertained going to the box stores but I'm not happy with the way they treat their customers, the way they deliver things and if I ever have a problem with the appliance I would rather go to a private company then a big box company. I'd rather shop local.

I went to the newly opened Olum’s to shop for a washer and a dryer. Bryan Y greeted us. He was very knowledgeable about all the different brands that we were interested in purchasing. He was patient and helpful. Since the machines we were interested in were the same price as the big box stores and they had convenient financing we purchased at Olum’s. Delivery, set up, and removal were done quickly and with great care. Keleisha and Brandon even arrived earlier than expected. They were also very helpful and a great source of helpful aftercare information. I would buy from Olum’s again. Mary B

In April of 2023 my wife and I spent $7,500 at Olums on kitchen appliances including a GE Profile SS dishwasher. In the first week of 2/2025, the top of our dishwasher started breaking apart. Every other day small pieces of metal were falling all over the floor in front of the dishwasher and every time we opened or closed it, the trim of the top panel would pop off. We called Olums asking about the warranty and they said to contact Epic Protection who services extended warranties sold by Olums. On 2/10/25 we called Epic and explained what was happening and they said they might not even cover this problem but to send photos (which we did that day) and they will determine if it’s covered. On 2/14/25 they emailed our information and photos to their specialist department for review. On 2/17/25, we received a call from Epic requesting our model number and photos (which we did that day) because as they said, they didn’t have this information. On 2/18/25 we received another call from Epic saying that they would have to send someone out to take their own photos and that the earliest date they could do this was 2/26/25. I said I would take care of this problem myself as this process was being dragged out and they had already implied that they may not even cover this repair. The person I spoke to sounded as though that’s what they were aiming for all along. I am now paying $200 out of my own pocket for the part plus labor. I would strongly encourage anyone not to purchase Olum’s extended warranty Service plan. I will say that the sales people at Olums are great and they have a very good selection to choose from.