Quality Appliance Co

Bought a $3,000 refrigerator bought it home and the water filter does not stay in. They said I could haul it back and they would look at it, I live a hour away, or call manufacturer. Mind you I got this home installed it and this is less than 12 hours later. I called manufacturer they said they have to replace it, I am waiting for manufacturer to come make repairs as I have already been a week without a refrigerator and live a hour away cannot haul it back, took all box and covering off unit and disposed of. Very poor customer service. I originally went there a bought a freezer and loved their service however this time I was proved wrong. They should honor a purchase of the day before and send a repair person to fix their bad.

We hired them to check our ice maker on our refrigerator. Was charged almost $150 for them to come out. They didn't come at the time they said also. We were told 2pm but they came hours later. We were told it was just frozen but we needed a few days for it to make ice. It didn't make ice so we called them again and was told we were under a 30 day warranty with their services. They came back and checked it again and spent 45 minutes looking at it, then charged us $81.14 to be told the first guy didn't find the right problem. That we need a whole new ice maker. Also, the 30 day warranty on their services was a lie. It only counts if it's the same problem.

Went to fix my own dryer and I had a couple questions for a professional about the part I believed to be broken, when said questions were asked a very standoffish attitude was displayed toward me. Almost as if they were upset I was fixing my own stuff instead of paying $$$ for one of their guys to come take a look. They were able to get my part ordered which was great but I do not believe these guys to be friendly or fair to their customers, especially for service calls or anything repair related.

we built a new house and bought every appliance from Quality. we have been in the house for a little over a month and every appliance is working perfectly. Quality did the installation and was worth the price. We buy from quality because of their service dept. We feel we have higher quality appliances than the box stores offer and with help from Ray, Daniel and Chris did not pay anymore than the box stores and have the full support of their service dept should we need it. You can actually talk to a person if you have a question.