Woodbury Appliance

We've replaced our fridge, oven, dishwasher and most recently washer/dryer with Woodbury Appliance and we have been very pleased with the service. Most recently, they had an issue with their credit card processor that resulted in a temporary duplicate charge. I was not able to get in contact with them today, which produced some anxiety. I arrived at the store to see that they were open for business but their phones and internet have been down for the past couple days because of the recent wind storm. I feel really bad that most people are jumping to conclusions about this longstanding family business. I am confident that they will do right by all of their customers once their internet/phones are back up and running. Unfortunately, they are at the mercy of Comcast, who we all know can be a nightmare when it comes to service.

Poor business practices. Bought several items over the years from them. Last March 2025, bought a Frigidaire refrigerator. Arrived with all 4 doors damaged, asked for replacement of doors. Took until Fall to receive them, when they arrived, 3 of 4 new doors, also damaged. One replaced but the water/ice maker doesn't work. Tech said burnt out motor...(on brand new doors!!). said he would order, 10 days to 2 weeks. No answer. Called a few weeks back, got a quick response but since that time, nothing. Have been calling for days now, call does not go through, suspect I have been blocked. Business says "open" but it goes directly to a VM system. Totally unacceptable behavior. Have filed a complaint with the BBB and will follow up with other offices to try to resolve. Have shopped here for years, this is truly amazing and sad. IDK what has happened to them. This should have been immediately replaced when it arrived damaged, never offered, just the replacement of the doors, which has not been resolved. Hoping for quick resolution. I'd steer away from this company, they tend to sell products that come in damaged, blame it on the manufacturers, which may be true, but then DO NOT honor their commitment. Very sad situation for a long time business. I have hopes this will be resolved, and I can update this review with a position outcome. We shall see.