Andressa Leite
I paid $3,675 for five specific appliances that I personally selected at this store. I paid the full amount through Zelle over several weeks and waited about a month for delivery.
When the appliances were finally delivered, the washer, dryer, and stove were NOT the appliances I purchased. I never agreed to substitutions. The business later admitted in writing that the appliances I selected were still at their store awaiting parts, yet they delivered different appliances to my home anyway.
The washer delivered was a completely different model from the one I selected. The stove was also different, and the oven did not work. The refrigerator arrived damaged and was not functioning properly.
When I demanded that they take back the incorrect appliances and deliver what I actually purchased, they refused. I then gave them a simple alternative: pick up their appliances and refund my $3,675. They refused that too.
Instead of resolving the problem, the business repeatedly argued that the appliances they chose to deliver were “comparable,” “upgrades,” or newer models. That is not the point. A business should not take a customer’s money for specific merchandise and then decide on its own to deliver different products.
I have receipts, Zelle payment records, photographs of the appliances I selected, photographs of the different appliances delivered, text messages, and emails documenting everything.
I gave this business multiple opportunities to resolve the situation directly. I asked for only two reasonable outcomes: give me the appliances I paid for or return my money and pick up the appliances I did not agree to purchase. They refused both.
I am now filing complaints with Consumer Affairs and pursuing the matter through the appropriate court process.
Based on my experience, I strongly recommend that anyone considering purchasing from this business document the exact appliances and model numbers in writing, photograph everything, avoid paying through methods without ordinary chargeback protections, and do not assume that the appliances you select are the appliances that will be delivered.
I would never purchase from this business again.
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In response to the owner’s reply:
Thank you for your response. I purchased five specific appliances at the end of May and paid $3,675 in full. Delivery was scheduled for early July—nearly 40 days later—yet the appliances I purchased were still awaiting parts.
I never agreed to permanently substitute the appliances I selected. The washer and stove delivered were different models, the refrigerator arrived damaged, and the replacement stove’s oven did not work properly.
I repeatedly requested either the appliances I paid for or a full refund with pickup of the substituted items. Both requests were refused.
When I requested service for the damaged and defective appliances, I was told no assistance would be provided unless I removed my review. Because I chose not to remove an honest review, no repairs were made, and I was told to resolve the matter in court. The appliances remain damaged and/or non-functioning to this day.
I have retained receipts, Zelle payment records, photographs, emails, and text messages documenting the entire transaction. My review reflects my experience and the facts as they occurred.
Read full review
I paid $3,675 for five specific appliances that I personally selected at this store. I paid the full amount through Zelle over several weeks and waited about a month for delivery. When the appliances were finally delivered, the washer, dryer, and stove were NOT the appliances I purchased. I never agreed to substitutions. The business later admitted in writing that the appliances I selected were still at their store awaiting parts, yet they delivered different appliances to my home anyway. The washer delivered was a completely different model from the one I selected. The stove was also different, and the oven did not work. The refrigerator arrived damaged and was not functioning properly. When I demanded that they take back the incorrect appliances and deliver what I actually purchased, they refused. I then gave them a simple alternative: pick up their appliances and refund my $3,675. They refused that too. Instead of resolving the problem, the business repeatedly argued that the appliances they chose to deliver were “comparable,” “upgrades,” or newer models. That is not the point. A business should not take a customer’s money for specific merchandise and then decide on its own to deliver different products. I have receipts, Zelle payment records, photographs of the appliances I selected, photographs of the different appliances delivered, text messages, and emails documenting everything. I gave this business multiple opportunities to resolve the situation directly. I asked for only two reasonable outcomes: give me the appliances I paid for or return my money and pick up the appliances I did not agree to purchase. They refused both. I am now filing complaints with Consumer Affairs and pursuing the matter through the appropriate court process. Based on my experience, I strongly recommend that anyone considering purchasing from this business document the exact appliances and model numbers in writing, photograph everything, avoid paying through methods without ordinary chargeback protections, and do not assume that the appliances you select are the appliances that will be delivered. I would never purchase from this business again. ——————————- In response to the owner’s reply: Thank you for your response. I purchased five specific appliances at the end of May and paid $3,675 in full. Delivery was scheduled for early July—nearly 40 days later—yet the appliances I purchased were still awaiting parts. I never agreed to permanently substitute the appliances I selected. The washer and stove delivered were different models, the refrigerator arrived damaged, and the replacement stove’s oven did not work properly. I repeatedly requested either the appliances I paid for or a full refund with pickup of the substituted items. Both requests were refused. When I requested service for the damaged and defective appliances, I was told no assistance would be provided unless I removed my review. Because I chose not to remove an honest review, no repairs were made, and I was told to resolve the matter in court. The appliances remain damaged and/or non-functioning to this day. I have retained receipts, Zelle payment records, photographs, emails, and text messages documenting the entire transaction. My review reflects my experience and the facts as they occurred.
