Beach Camera

Awful experience! I purchased a TV in February. It was going to our condo in Vt, but I couldn't get around to installing it until August. When I opened it, the TV was smashed in one corner. I explained the situation, but Beach Camera refused to do anything. They said it was passed the date to return. I explained that it just sat. Was I expected to open it, plug it in, make sure it works, and then box it back up to transport it? I'm not looking for money, just a TV that's not smashed!!! I might add, that I later found out that the power cord was missing. Not that it mattered, because the TV was unusable, but so much for the seller verifying that everything was included!

I called the shop looking for a camera that I know is highly sought after. The salesman said that they surprisingly had one in stock and said I could purchase it via phone. He then told me that he was going to charge me DOUBLE the retail value. I understand that this is a highly sought after camera, but to mark it up to double is insane. I’ve been in touch with several other camera stores that have been so kind and have put me on waitlists for the opportunity to purchase this camera at retail value. When I politely said never mind but thank you, he got extremely rude, LAUGHED at me, and said “good luck finding it anywhere else”. I understand they are a business trying to take advantage of a high demand item and that’s their choice but you don’t have to be rude to potential customers. It was completely unprofessional and unnecessary.

I had an issue with my order as the unit arrived defective and was not functioning properly. However, I must say that the customer service I received from Mariz was outstanding. She was professional, understanding, and handled the situation promptly and efficiently. Without any hassle, she arranged a full refund and made the entire process smooth and stress-free, which I truly appreciated—especially given the challenges with international shipping. Thank you, Mariz, for your excellent support and for resolving this so quickly. It really reflects well on your team and your commitment to customer satisfaction.

I accidently returned the wrong item to them, but promptly sent a return label to have the item sent back to me. I made phone call after phone call for weeks trying to get them to ship back the item to me. (Customer Service kept reaching out to shipping department). They finally shipped my item back to me ONE MONTH LATER. Now I cannot return the item to the other vendor and will have to sell it at a loss. Customer Service never followed up with me in over a months time. If you have an issue with them, I would not be surprised if you received the same "could care less about the customer" that I received.