P C Richard & Son

Chanze Bolaro was an absolute magnificent help! I came in looking to purchase the AirPods Pro 3, and the hospitality and kindness he showed me was truly God-sent. He went above and beyond to make sure I was taken care of and had everything I needed. His customer service was exceptional, and you could genuinely tell that he cared about helping me rather than simply making a sale. Chanze is the reason I’ll be coming back. His hospitality left such a great impression on me, and I’m truly grateful for the experience. I would absolutely recommend him to anyone looking for exceptional customer service!

Dear PC Richard & Son, I wanted to take a moment to share my recent experience with your Carteret, New Jersey store. I recently needed to purchase two new air conditioners and was specifically looking for models with smart features. Based on my many positive experiences purchasing appliances from your company, I was confident that the process would be smooth and hassle-free, and once again, I was not disappointed. This time, I had the pleasure of working with Efrain Benitez. I would like to commend him for his exceptional customer service. At no point did I feel pressured to purchase anything I did not want. Mr. Benitez was knowledgeable, professional, and took the time to recommend the exact air conditioning units I was looking for. The delivery team also did an excellent job, including removing my old units as requested. However, after installation, an unexpected issue arose. When the installer tested one of the units, he discovered that it was not functioning properly. Although both the outlet and the air conditioner were rated at 220 volts, the wiring was actually configured for 115 volts. He recommended that I contact an electrician. The following day, the electrician corrected the wiring and replaced the outlet with the proper 115-volt configuration. Unfortunately, this meant that I now had the wrong air conditioning unit for my home's electrical setup. I contacted Mr. Benitez, and he immediately stepped in to help resolve the situation. He spoke with his District Manager and assured me that he would do everything possible to arrange an exchange for the correct unit. He kept me informed throughout the process and even provided me with the contact information for Ryan Almonte in case he was unavailable. When I spoke with Mr. Almonte, I found him to be just as professional, courteous, and helpful. Both Mr. Benitez and Mr. Almonte demonstrated what outstanding customer service should look like. Their willingness to assist, communicate, and find a solution turned what could have been a frustrating experience into a positive one. These gentlemen are true assets to PC Richard & Son, and their dedication to customer satisfaction reflects extremely well on your company. Because of employees like them, I will continue to shop with PC Richard & Son and will gladly recommend the Carteret store to my family and friends. Thank you for your excellent service and commitment to your customers. Sincerely, Antonio Gallego
A Very Satisfied Customer

I had a great experience thanks to Sehun! He was extremely patient, polite, and genuinely took the time to help me find the perfect mattress for my needs. He never made me feel rushed and went the extra mile to make sure I got a really good deal. His customer service was outstanding from start to finish. If you’re looking for someone knowledgeable, professional, and kind, I highly recommend asking for Sehun!

Let’s just say haven’t had best of luck with appliances lately went to p.c to look for a fridge we had Johnny for a salesman and he was AMAZING asked what our needs/wants were and gave us options. So we ended up with a great fridge then when our washing machine went a few weeks later went back again and told Johnny what we were looking for and he found us a great deal. Such a great salesman no pressure and works with you to find out exactly what you need.