Ferguson Home

Worst experience. Ordered a subzero fridge, they ordered the wrong refrigerator. Then put me through two years of hell to get the correct fridge. Endless emails from Ferguson “oh we’re doing our best” then an automated email letting me know my fridge is not in. I ended up calling wolf subzero myself, and they contacted the distributor and the distributor contacted Ferguson and finally I got my fridge. That’s not the way it’s supposed to work. Sad when your customer has to do the legwork on the $15,000 fridge . NO apology nothing to make good. They just take your money and could give a shit about you. Sadly, there’s nowhere else in Las Vegas to get certain things.

We were glowingly referred here. We visited with a long list of appliances to purchase. The saleswoman was aloof and seemed more opinionated than listening to our requests. Among the odd moments, (as a male customer) she guided me alone to enter their small ladies room confirming right at the door that it was empty first, so I could view a very modern toilet. I go in and totally embarrassing there was a woman coming out of the stall. No apology from sales. Welcome to Furguson! There was to be a prompt quote for the eight high-end appliances we wanted to begin with of the twenty+ we need. Two weeks went by and nothing. We reached out and the woman told us by email that she had been out. No apology. No assignment of our account. Just that, and then their quote for $43k. No rebates mentioned. Line item charges for every little thing. We ordered from their excellent competitor who gave us unlimited white glove delivery and more. "She is out. Just ignore the customers. End our communications unless they call us." was the strategy we experienced.