Ken's

I recently purchased an appliance package and really wanted to shop local. After calling around to a few places, Xena’s phone presence is what drew me into the store. She was friendly, helpful, and asked me for my contact information. Shortly after I received an email with questions so she could research options and have recommendations ready before I even came in. When I arrived, she had done exactly that. She was prepared, had options ready for me to look at, and then took the time to walk me through the different appliances. She answered every question I had and did an incredible job explaining the differences between brands and models, features and benefits, warranties, rebate offers, and holiday sale pricing. I actually told Xena while I was there that she had given me the best experience I’ve ever had purchasing appliances, and honestly, one of the best experiences I’ve had as a consumer, period. She was knowledgeable, prepared, patient, and genuinely seemed to care about helping me make the right decisions. I would highly recommend Xena to anyone shopping for appliances. She absolutely earned my business, and if I need anything in the future, she’ll be the person I go back to.

I’ve been to Ken’s Appliances on 3 separate occasions. The first two experiences were amazing and the reason why we drive further than most places for our appliances, because of the customer service and selection This last time I went in we bought a refrigerator. When we were sent to the back of the store to have it loaded, the appliance was not wrapped in any type of protection for the drive home and the load out guys barely helped us move it on to the back of our truck. We also were not provided a user manual, when I called the store that day, I left a message asking someone to call us back regarding the user manual as we were trying to get it hooked up and had questions. We still have not received a call back. Really love this store but was quite disappointed this last visit.

Justine helped me from the beginning to final sale! She texted and answered all my questions before we traveled to GI for this machine. Even with pictures! She has great knowledge of her machines and was kind! Thank you! I also want to add that I heard about Kens on NTVs The Good Life show! We're from Holdrege and I wouldn't have known about Kens any other way. We will be back!