DeAuna Key
The customer service and delivery was great. I had explained to the salesman this is my second time getting a washer and dryer set and just needed something reliable so that I don't have to keep going to the laundry mat anymore with my little ones. At first, appliances worked just fine. Then about a week later the dryer was not getting hot. Appliances comes with a 90 day warranty so I just gave them a call. Got that issue fixed by their repair man but then the dryer made a loud scrapping noise while drying that I thought would go away because something got replaced. It never went away and called to get it fixed and was told the drum was cracked (im pretty sure the repair man knew he cracked it when he fixed the first issue) and they repaired it and payed for the part. Now im having issues to we're the dryer works when it wants to and will have to call to get it fixed again! So basically ive been back at the laundry mat with my little ones just to dry my clothes. Unfortunately, I cannot get a new dryer because the person on the phone said they don't do that, when i asked for a replacement,that they can just have the repair man fix any issues that arise within the 90 day warranty. My 90 day is almost up and I have already had a repair man come out 3 times for this hotpoint dryer. I haven't had any issues with my hotpoint wash machine but the headache with the dryer makes me really not want to shop here again even.
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The customer service and delivery was great. I had explained to the salesman this is my second time getting a washer and dryer set and just needed something reliable so that I don't have to keep going to the laundry mat anymore with my little ones. At first, appliances worked just fine. Then about a week later the dryer was not getting hot. Appliances comes with a 90 day warranty so I just gave them a call. Got that issue fixed by their repair man but then the dryer made a loud scrapping noise while drying that I thought would go away because something got replaced. It never went away and called to get it fixed and was told the drum was cracked (im pretty sure the repair man knew he cracked it when he fixed the first issue) and they repaired it and payed for the part. Now im having issues to we're the dryer works when it wants to and will have to call to get it fixed again! So basically ive been back at the laundry mat with my little ones just to dry my clothes. Unfortunately, I cannot get a new dryer because the person on the phone said they don't do that, when i asked for a replacement,that they can just have the repair man fix any issues that arise within the 90 day warranty. My 90 day is almost up and I have already had a repair man come out 3 times for this hotpoint dryer. I haven't had any issues with my hotpoint wash machine but the headache with the dryer makes me really not want to shop here again even.