Johnson Mertz Appliance Inc

Having lived in Duluth for 13 years I’ve come to appreciate how many local companies come to appreciate their customers. None do it more than Johnson Mertz. Their staff always goes the extra mile to make sure the customer is satisfied with their service. Recently they went much further than that. I needed a replacement knob for my GE stove. It was for.a six year old stove and the is no longer in inventory. No problem, the service desk representative volunteered to track the part down as and order one. Then he said he would he would get me two and that there would be no charge. Then he asked me me how I liked the stove and if we had any issues with it. I told him that we used and enjoyed the stove every day and that the only issue was that the center grill has become scratched. He then said he would odef a replacement for that too. And at no cost! That s why I appreciate Johnson Mertz! C L Nelson

I prioritize shopping local and keeping money in our community, and Johnson Mertz is exactly why. I was looking for a specific, niche kitchen suite that most big-box stores couldn't help with. Trevor was incredible from start to finish—his advice was specific, and his installation insights were invaluable. Even when my new construction timeline shifted (as they always do), Trevor was patient and communicative. It made a stressful process feel incredibly easy. I’ll be back for any future needs without hesitation!

Johnson Mertz was amazing from the moment I walked through the door! Frank, Joel & John all helped me pick out my dream Cafe appliances! They also made sure they arrived exactly as promised, and were installed by two great delivery people the next day! When we couldn’t get the water to work, Sydney talked me through what we needed to do! It was a great experience, and we can’t thank them enough! Terry & Julie Johnson