I've done business with Ted's Appliance in the past and was always happy with the service, so when our washer stopped working I reached out to them for service. I'm not sure where the disconnect is, but I'm truly disappointed. Duane was assigned and came out to look at the washer 7/10/26. He tried to fix a gear but that didn't solve the problem, so he said he would need to speak to someone else to see if the washer can be fixed or if it needs to be replaced. He said he would be in contact the next day. I didn't hear anything the next day, but wasn't too worried since it was a Saturday. I did text him back the following Monday. No response. I also called that number, no response to my voicemail. I called the store and left a message that same day, 7/14/26 and did not get a call back. I called again the next day, 7/15/26 and spoke to someone who said she would have someone call me back. It is now 7/18/26 and I have not been contacted. We paid $100 to have a professional evaluate and let us know if the washer can be fixed or if it needs to be replaced, but I can't seem to get just a yes or no answer. So basically we paid for no information and are back at square one. Truly disappointing. If it needs to be replaced and this wasn't our experience, I would naturally have shopped with Ted's. Sadly I'll be taking my business elsewhere.
EDIT In response to Ted's Appliance:
I was sad to leave this review; as I said, I've trusted your business and made purchases in the past with no issue. Not sure why this experience was different, but I expected to at least come away from the service appointment and any subsequent conversations with some type of answer. Either the washer can be fixed, can't be fixed, or if your technicians aren't familiar with the brand, they don't know. Unfortunately what we (my BF and I) paid for was no reply at all. The only way to make this right is to refund the money paid for information that was never relayed (and why?). Hoping Ted's will do the right thing.
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I've done business with Ted's Appliance in the past and was always happy with the service, so when our washer stopped working I reached out to them for service. I'm not sure where the disconnect is, but I'm truly disappointed. Duane was assigned and came out to look at the washer 7/10/26. He tried to fix a gear but that didn't solve the problem, so he said he would need to speak to someone else to see if the washer can be fixed or if it needs to be replaced. He said he would be in contact the next day. I didn't hear anything the next day, but wasn't too worried since it was a Saturday. I did text him back the following Monday. No response. I also called that number, no response to my voicemail. I called the store and left a message that same day, 7/14/26 and did not get a call back. I called again the next day, 7/15/26 and spoke to someone who said she would have someone call me back. It is now 7/18/26 and I have not been contacted. We paid $100 to have a professional evaluate and let us know if the washer can be fixed or if it needs to be replaced, but I can't seem to get just a yes or no answer. So basically we paid for no information and are back at square one. Truly disappointing. If it needs to be replaced and this wasn't our experience, I would naturally have shopped with Ted's. Sadly I'll be taking my business elsewhere.
EDIT In response to Ted's Appliance:
I was sad to leave this review; as I said, I've trusted your business and made purchases in the past with no issue. Not sure why this experience was different, but I expected to at least come away from the service appointment and any subsequent conversations with some type of answer. Either the washer can be fixed, can't be fixed, or if your technicians aren't familiar with the brand, they don't know. Unfortunately what we (my BF and I) paid for was no reply at all. The only way to make this right is to refund the money paid for information that was never relayed (and why?). Hoping Ted's will do the right thing.
