The Appliance Shoppe

TLDR: The service fee was $150/trip and they needed two trips, one of which was to collect information they already had. They were having supply issues. Their customer service was poor. They tried to nickel and dime me for gas. The part never came in after 6 weeks of waiting. The store up the street repaired it in 72 hours for a lower price. I called them to service a BlueStar range for which they are a listed service centre on the BlueStar website. They asked for info and I sent them: - A description of the problem (the oven was taking ~15 minutes to kick on but once it kicked on it was fine) - The model number - The serial number They wanted $150 to come out to look at it and warned me in advance that if they didn't have the part on hand, they'd have to charge another $150 plus the price of the part to come back out. Hesitant to roll the dice, I asked if they would be able to figure out the problem from the description and my suggestion that it was the igniter. They said they didn't want to order a part based on a verbal description. Fair enough. The tech came out, knew immediately from my description that the igniter needed to be replaced, took a photo of the serial/model number and left. He did not try it out or take anything apart. When I complained and told them I was not paying the double service fee for the tech to gather the information I had already sent them when I scheduled the appointment, the manager argued with me to "see it from their perspective as a business". We landed on me covering their gas to get out here (which he calculated while on the phone by km and the price of gas) and I ordered the part for another $200. I've been waiting 6 weeks for this part and all they can tell me is "they've been having trouble getting it". I cancelled my order and will be going with Windsor Appliance that has the part on hand and will be here tomorrow. To their credit: The receptionist and tech were polite. The management, policies, and supply chain were the problem.

I honestly didn't want to leave a bad review but the lack of response and service is infuriating. They're really good at responding on the sale side. Once installation came is when the issues arose. When I moved on and tested the fridge, standing dryer and washer that's when I noticed the issues. This was June 17. The brand new $10000 fridge didn't have water to it. My plumber confirmed there was water piping but he couldn't comment on the fridge install. The standing dryer - a $4000 machine - leaked and was installed flush to the back wall. The problem was it wasn't flush to the cabinet so it was very ugly, being 1.5" offset from the cabinets. I would have liked the installer to tell me this so we could have corrected at installation time. My old washing machine did not drain. So they come JULY 31. They diagnose the problems. Ok, let's move. It's August 17 and NO ONE has contacted me about the pumps needed for the BRAND new fridge nor the pump of my existing washing machine. It's absurd. It's like, they took my $40k of appliance purchase and don't service me. Awful.

We purchased a full set of KitchenAid appliances from this store and also paid for installation. Unfortunately, our experience after the sale has been extremely disappointing. When we bought the appliances, Spencer specifically told us not to remove the protective plastic wrap from the refrigerator ourselves because it extends into the door seams and is very difficult to remove without leaving pieces stuck inside. He assured us that the installers would take care of it. They didn't. We called and were told someone would come back to finish the job. No one ever showed up. Three months later, after multiple phone calls trying to reach Spencer, I was repeatedly told he was either unavailable or busy and that he would call me back. He never did. I called again recently, and they scheduled another service appointment for today. Once again, no one showed up, and no one even had the courtesy to call. To make matters worse, our drawer microwave was left uninstalled, and we had to install it ourselves. The back piece on the wall oven also had to be removed before it could be used, and we ended up doing that ourselves as well. At this point, I'm honestly not sure what installation we paid for. This level of customer service is unacceptable. Once they have your money, they seem to have no interest in standing behind their work or following through on their promises. If you're considering buying appliances here, I would strongly recommend looking elsewhere. The products may be great, but the after-sales service is terrible, and you shouldn't have to chase a company for months just to have them complete work they already agreed to do.

We were very pleased with our dealings with The Appliance Shoppe in purchasing a new refrigerator. Our old fridge stopped working suddenly and we were able to get a loaner fridge while we were waiting for the delivery of a new one. We appreciated communicating with Loren their salesperson. We’d also like to give a shout out to their delivery team, Connor and Wayne, who were very personable, informative, and extremely careful in bringing the new fridge in. Our thanks to everyone involved at The Appliance Shoppe. Jim and Anne Boscariol

Went there to replace and old fridge and were extremely pleased with the experience. Rich helped us in the store and was very knowledgeable and helpful. We ended up getting a fantastic Frigidaire unit for a great price. We saw a very similar model elsewhere for significantly more money. They delivered the unit a few days later. I believe the names of the delivery crew were Jesse and Conner. They did a great job disassembling and removing the old Samsung, then bringing up the new unit, disassembling it in the hall, then assembling it inside our unit. All of this was needed because it wouldn’t fit through the door otherwise. I definitely recommend this store, whether you need a standard fridge or a $20,000 wine chiller. Amazing selection, prices, and staff.